Customer Stories

Bloom & Wild

Creating meaningful customer connections with Zendesk

Daniel Wellington

Seamlessly scale customer service worldwide with Zendesk

Swapfiets

Continue massive growth whilst offering cyclists a seamless service experience

AppsFlyer

Supporting Global Growth through Self-Service and Localisation

Handy

Handy saved 60% on CX costs by switching to Zendesk products

MADE.COM

MADE.COM offers multichannel support through Zendesk Support

O2 Arena

The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers

Shopify

Zendesk Support: Shopify's one-stop shop for helping customers

Deliveroo

Deliveroo uses Zendesk Support to serve three distinct customer groups

Evernote

Evernote saw a 17% reduction in ticket volume after configuring their help centre

Trustpilot

Trustpilot’s use of Zendesk products has helped it increase overall CSAT by 20 per cent

Le Tote

The Embeddables web widget reduced Le Tote's live chat volume by 60%

Catawiki

Global, online auctions run smoothly with Zendesk

OLX

OLX reduced global ticket volume by 40% with Zendesk

Ebates

Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

Monese

Monese improved its FRT by 59% with a Zendesk solution

99designs

99designs replaced 3 systems with a Zendesk omnichannel solution

Stanley Black and Decker

Stanley Black and Decker chooses Zendesk for omnichannel support

Unleashed

Unleashed expands omnichannel support, brand by brand

Tesco

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week

Homebridge

Mortgage lending that brings customers home

First Utility

First Utility saw a £2 million annualised benefit by switching to Zendesk

Mediaocean

Returning to Zendesk increases client and agent satisfaction

Foursquare

Foursquare leverages self-service to serve more customers, faster

Veeva

Zendesk helps Veeva handle 35K tickets each month

Reverb

Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX