Customers share their stories See how businesses like yours found solutions with Zendesk Find a solutionLuminaries programme Wise Wise: Strengthening customer communication with Zendesk Read customer story Customer Stories Industry Corporate Services Education Energy Financial Services Government Healthcare Internet & Mobile Media & Entertainment Retail & eCommerce Software & Technology Telecommunications Travel & Hospitality Region Americas Asia Pacific Europe Clear all Chupi How social messaging helped a support team make €1 million in sales Crosscard / Viabuy Investing in Zendesk, Crosscard/VIABUY gains unprecedented value in just 10 months enercity AG Energy done cleverly – A customer service revolution ONE Nordic ONE Nordic + Zendesk: Providing a seamless experience whilst scaling. Arduino Arduino & Zendesk: Improving customer support and services inriver Optimising its user experience using Zendesk has seen inriver’s stickiness scores soar TrueLayer TrueLayer is on a mission to power a new era of financial innovation Salling Group Salling Group achieves a "sky-high" customer satisfaction score with Zendesk moey! Zendesk + moey! Achieving a customer satisfaction rate of 80% Wargaming Wargaming conquers its KPIs with Zendesk Mettle The Future of Finance and CX with Mettle Skinnydip & Cultbeauty Retail Peak: Lessons learned and the road ahead with Skinnydip & Cult Beauty Leroy Merlin Leroy Merlin: The switch to omnichannel Blendjet BlendJet uses AI to save 30% in productivity with Zendesk and TypeGenie OCUS OCUS: responding better and faster with the same team Starling Bank Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support Careem Zendesk + Careem: One crisis and one Super opportunity lead to greater strength Siemens Siemens + Zendesk: Partnership grounded in a shared vision Saretec Saretec + Zendesk: Exceptional internal and external support experiences Cheerz Cheerz makes customers smile with the help of Zendesk Gamesys Group Gamesys Group Plc: Gaining a clearer view of the customer to enhance a safe and entertaining gaming experience Nodes Nodes: Laying the groundwork with Zendesk to scale as the company grows Back Market Back Market seizes the opportunity to optimise its customer service Doodle Thanks to Zendesk, Doodle Support is saving around a month’s work N Brown N Brown: The online fashion and homeware retailer uses digital communication to evolve in the ecommerce era PromoFarma PromoFarma: how to demonstrate your obsession for the customer by using the right technology Paystack and Leroy Merlin How Paystack and Leroy Merlin are changing Customer Experience in Africa Decathlon Decathlon: how to give the customer experience a workout that gets everyone smiling Devialet Devialet offers a high-quality, tailored customer journey thanks to Zendesk’s solutions and integrations musicMagpie Using Zendesk, musicMagpie has reached an average first response time for customers of just 3 hours. Education Skills Funding Agency ESFA: Providing rapid responses with an increased need for better interaction Getir Getir: Instant communication helps food company deliver faster service Nordea Zendesk has helped Nordea create an award-winning developer experience Wise Wise: Strengthening customer communication with Zendesk GitHub GitHub + Zendesk: Building a unified support platform Renson Renson achieves an impressive CSAT score of 96% with Zendesk CCP Games Creating a seamless gaming experience through self-service and personalisation 360Learning Streamlining the customer’s experience and refining its product strategy thanks to data analysis Nickel How Nickel uses the Zendesk platform to achieve an NPS greater than 50 Dott Helping drive e-commerce growth in Portugal through customer excellence Kamal Osman Jamjoom Group Transforming customer experience and ecommerce for a leading retail group in the Middle East oBilet Disrupting Turkey’s travel ecommerce market with rapid business growth and multichannel customer service HiPay How HiPay boosted its customer satisfaction by more than 15 percentage points and eliminated its backlog thanks to Zendesk’s analytics tools GoCardless Building award-winning customer support operations with self-service and automation TravelPerk How TravelPerk offers 7-star business travel support with Zendesk TV2 Self-service helps TV2 improve CSAT and turn customer service into a profit centre SnapFulfil SnapFulfil achieves 99.1% customer satisfaction with self-service and analytics from Zendesk DPG Media DPG Media keeps employees and audiences happy with Zendesk Bloom & Wild Creating meaningful customer connections with Zendesk Swapfiets Swapfiets continue massive growth whilst offering cyclists a seamless service experience AppsFlyer Appsflyer is supporting global growth through self-service and localisation Vimeo Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform Foursquare Foursquare leverages self-service to serve more customers, faster Mediaocean Returning to Zendesk increases client and agent satisfaction Homebridge Mortgage lending that brings customers home Tesco Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week Unleashed Unleashed expands omnichannel support, brand by brand Stanley Black and Decker Stanley Black and Decker chooses Zendesk for omnichannel support 99designs 99designs replaced 3 systems with a Zendesk omnichannel solution Monese Monese improved its first reply time by 59% with Zendesk OLX OLX reduced global ticket volume by 40% with Zendesk Le Tote The Embeddables web widget reduced Le Tote's live chat volume by 60% Trustpilot Trustpilot + Zendesk: Self-service and live chat support rapid growth Evernote Evernote saw a 17% reduction in ticket volume after configuring their help centre Deliveroo Deliveroo uses Zendesk Support to serve three distinct customer groups Uber Uber chose Zendesk Support to scale its customer service Shopify Zendesk Support: Shopify's one-stop shop for helping customers O2 Arena The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers MADE.COM MADE.COM offers multichannel support through Zendesk Support Airbnb Airbnb's custom 360-view of the customer Handy Handy saved 60% on CX costs by switching to Zendesk products Veeva Zendesk helps Veeva handle 35K tickets each month Reverb Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX UTi UTi's HR team utilises custom analytics in Zendesk Support to earn a 98% satisfaction rating Load more Load more
