Customers share their stories See how businesses like yours found solutions with Zendesk Find a solutionLuminaries programme Photobox Zendesk helps Photobox see the big picture by streamlining CX Read customer story Customer Stories Industry Corporate Services Education Energy Financial Services Government Healthcare Internet & Mobile Media & Entertainment Retail & eCommerce Software & Technology Telecommunications Travel & Hospitality Region Americas Asia Pacific Europe Clear all Ingersoll Rand Ingersoll Rand + Zendesk: Powering distributors Blutv BluTV uses Zendesk to help customers get back to action faster Ozow Ozow uses Zendesk to help grow CX and improve their bottom line Photobox Zendesk helps Photobox see the big picture by streamlining CX Crosscard / Viabuy Investing in Zendesk, Crosscard/VIABUY gains unprecedented value in just 10 months enercity AG Energy done cleverly – A customer service revolution ONE Nordic ONE Nordic + Zendesk: Providing a seamless experience whilst scaling. Arduino Arduino & Zendesk: Improving customer support and services Bolt Fast-growing Bolt goes from data blind to data driven with Zendesk inriver Optimising its user experience using Zendesk has seen inriver’s stickiness scores soar TrueLayer TrueLayer is on a mission to power a new era of financial innovation Salling Group Salling Group achieves a "sky-high" customer satisfaction score with Zendesk moey! Zendesk + moey! Achieving a customer satisfaction rate of 80% Wargaming Wargaming conquers its KPIs with Zendesk Mettle The Future of Finance and CX with Mettle Skinnydip & Cultbeauty Retail Peak: Lessons learned and the road ahead with Skinnydip & Cult Beauty Leroy Merlin Leroy Merlin: The switch to omnichannel Blendjet BlendJet uses AI to save 30% in productivity with Zendesk and TypeGenie OCUS OCUS: responding better and faster with the same team Glofox Glofox + Zendesk: How a data-driven approach to support paid off NatureBox NatureBox decreased phone volume 60% with Zendesk Chat NHS Greater Glasgow and Clyde NHS + Zendesk: Saving teams from spreadsheets with a modern procurement process Starling Bank Starling Bank + Zendesk: Scaling and adapting for 365/24/7, omnichannel support Careem Zendesk + Careem: One crisis and one Super opportunity lead to greater strength Siemens Siemens + Zendesk: Partnership grounded in a shared vision Faberlic Faberlic moves 10x faster by bringing support under one solution Saretec Saretec + Zendesk: Exceptional internal and external support experiences Cheerz Cheerz makes customers smile with the help of Zendesk Gamesys Group Gamesys Group Plc: Gaining a clearer view of the customer to enhance a safe and entertaining gaming experience Nodes Nodes: Laying the groundwork with Zendesk to scale as the company grows Back Market Back Market seizes the opportunity to optimise its customer service Doodle Thanks to Zendesk, Doodle Support is saving around a month’s work N Brown N Brown: The online fashion and homeware retailer uses digital communication to evolve in the ecommerce era MOO Agent satisfaction doubled with adoption of Zendesk Support PromoFarma PromoFarma: how to demonstrate your obsession for the customer by using the right technology Paystack and Leroy Merlin How Paystack and Leroy Merlin are changing Customer Experience in Africa Decathlon Decathlon: how to give the customer experience a workout that gets everyone smiling Devialet Devialet offers a high-quality, tailored customer journey thanks to Zendesk’s solutions and integrations musicMagpie Using Zendesk, musicMagpie has reached an average first response time for customers of just 3 hours. Education Skills Funding Agency ESFA: Providing rapid responses with an increased need for better interaction Impossible Foods Impossible Foods + Zendesk: Data-led customer support Getir Getir: Instant communication helps food company deliver faster service Thinkific Thinkific + Zendesk: Support worth switching for Nordea Zendesk has helped Nordea create an award-winning developer experience Daniel Wellington Daniel Wellington seamlessly scales customer service worldwide with Zendesk Deckers Brands UGG®/Deckers Brands + Zendesk: Transforming customer service literally overnight Viaplay Viaplay’s omnichannel strategy is designed for customer happiness Wise Wise: Strengthening customer communication with Zendesk GitHub GitHub + Zendesk: Building a unified support platform Renson Renson achieves an impressive CSAT score of 96% with Zendesk Baleària Baleària + Zendesk: Serving passengers safely with seamless messaging Birchbox Birchbox + Zendesk: Breaking the mold in beauty and customer service CCP Games Creating a seamless gaming experience through self-service and personalisation 360Learning Streamlining the customer’s experience and refining its product strategy thanks to data analysis Nickel How Nickel uses the Zendesk platform to achieve an NPS greater than 50 Dott Helping drive e-commerce growth in Portugal through customer excellence Kamal Osman Jamjoom Group Transforming customer experience and ecommerce for a leading retail group in the Middle East JetBrains JetBrains develops custom support for its developer community oBilet Disrupting Turkey’s travel ecommerce market with rapid business growth and multichannel customer service Automattic Automattic manages its virtual global support organization with Zendesk Printful Printful switches to Zendesk for better reporting, reliability, and innovation Rovio Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK HiPay How HiPay boosted its customer satisfaction by more than 15 percentage points and eliminated its backlog thanks to Zendesk’s analytics tools AllSaints AllSaints saw a 14-point NPS® increase over 12 months Dollar Shave Club Dollar Shave Club shaves down service costs with Answer Bot GoCardless Building award-winning customer support operations with self-service and automation TravelPerk How TravelPerk offers 7-star business travel support with Zendesk TV2 Self-service helps TV2 improve CSAT and turn customer service into a profit centre Azimo Azimo + Zendesk: Delivering priceless customer service SnapFulfil SnapFulfil achieves 99.1% customer satisfaction with self-service and analytics from Zendesk Modsy Modsy + Zendesk: How switching from Kustomer to Zendesk gave new visibility and empowered service at scale Chupi How social messaging helped a support team make €1 million in sales DPG Media DPG Media keeps employees and audiences happy with Zendesk Northmill Bank Northmill Bank + Zendesk: omnichannel, personalised, scalable support Nottingham Trent University Nottingham Trent University + Zendesk: Support propels students to succeed Bloom & Wild Creating meaningful customer connections with Zendesk iCard Better service, better products: How Zendesk helps iCard grow its customer base Swapfiets Swapfiets continue massive growth whilst offering cyclists a seamless service experience Dreams Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support AppsFlyer Appsflyer is supporting global growth through self-service and localisation Calm Keep Calm and Support On Vimeo Vimeo’s self-sustaining support team redefines what’s possible with a CRM platform Nubank Nubank empowers the customer experience team to create “WoW” service Olala Homes Olala Homes leans on Zendesk to compete with vacation-rental giants Foursquare Foursquare leverages self-service to serve more customers, faster Mediaocean Returning to Zendesk increases client and agent satisfaction Homebridge Mortgage lending that brings customers home Tesco Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week Unleashed Unleashed expands omnichannel support, brand by brand Stanley Black and Decker Stanley Black and Decker chooses Zendesk for omnichannel support 99designs 99designs replaced 3 systems with a Zendesk omnichannel solution Monese Monese improved its first reply time by 59% with Zendesk OLX OLX reduced global ticket volume by 40% with Zendesk Le Tote The Embeddables web widget reduced Le Tote's live chat volume by 60% Trustpilot Trustpilot + Zendesk: Self-service and live chat support rapid growth Evernote Evernote saw a 17% reduction in ticket volume after configuring their help centre Deliveroo Deliveroo uses Zendesk Support to serve three distinct customer groups Uber Uber chose Zendesk Support to scale its customer service Shopify Zendesk Support: Shopify's one-stop shop for helping customers O2 Arena The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers MADE.COM MADE.COM offers multichannel support through Zendesk Support Airbnb Airbnb's custom 360-view of the customer Handy Handy saved 60% on CX costs by switching to Zendesk products Azerbaijan Airlines Azerbaijan Airlines + Zendesk: Maintaining a 10 point lead in amazing customer service Ideagen Ideagen + Zendesk: Lowering complexity and building collaboration Infinity Infinity + Zendesk: Pampering film aficionados of Italy Kreditech Kreditech serves the underbanked with Zendesk GHD Zendesk + GHD: Great hair days call for great support Junkyard Golf Club Junkyard Golf Club + Zendesk: Live chat helped increase revenue 300% from support tickets JustGiving Supporting the world's largest online fundraising community with Zendesk Support Veeva Zendesk helps Veeva handle 35K tickets each month Slack Slack + Zendesk: A human approach to bringing people together, at scale Reverb Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX Sendcloud Delivering first-class support for European SMBs with Sendcloud Squarespace Squarespace + Zendesk: Building beautiful customer journeys, for millions of people LendingClub LendingClub + Zendesk: Providing a better customer experience with a help center and high-volume support University of Lincoln, UK Learn what the university's focus group thought of Zendesk Support VanMeijel VanMeijel + Zendesk: Tackling support times in spite of rising ticket volume OLX OLX + Zendesk: Massive reduction in global ticket volume with self-service OpenTable Open Table + Zendesk: Revamped internal support with Zendesk Support Plesk Plesk + Zendesk: Advanced self-service for exceptional CX Mukuru Mukuru + Zendesk: Scaling efficiently through self-service and analytics Riot Games Riot Games + Zendesk: Keeping gamers playing with Reddit-revered support Discord Discord + Zendesk: Using deflection, automation, and AI to scale support globally EBP EBP elevates its customer experience with Zendesk SendinBlue The best marketing is a great customer experience Skyscanner With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT) Vodafone Vodafone + Zendesk: A single automation solves 70% of password reset tickets across 15K employees Wavy Wavy + Zendesk: Unifying the customer journey across Sales and Support Xero Xero + Zendesk: Deploying Zendesk cross multiple internal teams for the best ITSM is quick and easy Dailymotion Dailymotion builds customer relationships and brand loyalty with Zendesk John Lewis Partnership The John Lewis Partnership supports over 70,000 employees with Zendesk Support One Medical One Medical + Zendesk: Transforming the patient experience Subito From villas to vehicles: Subito keeps buyers and sellers happy with Zendesk mySugr mySugr delivers personalized diabetes expertise with Zendesk leboncoin leboncoin deals in exceptional customer experiences ABBYY ABBYY + Zendesk: Sophisticated products, global clientele, quality B2B & B2C support UTi UTi's HR team utilises custom analytics in Zendesk Support to earn a 98% satisfaction rating Mailchimp Mailchimp + Zendesk: Using the voice of the customer as a north star Load more Load more