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Zendesk Box Case Study

Box

Learn how Box has scaled with Zendesk Support to offer full multichannel service
Zendesk FCC Case Study

FCC

Zendesk Support replaced 18 outdated complaint forms
Zendesk Groupon Case Study

Groupon

Groupon chose Zendesk Support to help scale support for their massive international business
Zendesk L’Oréal Case Study

L’Oréal

L'Oréal Deutschland monitors trends across the business using Zendesk Support
Zendesk Lazada Group Case Study

Lazada Group

With Zendesk Support, Lazada Group saw a 31% increase in customer satisfaction
Zendesk LJ Hooker Case Study

LJ Hooker

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating
Zendesk NHS Case Study

NHS

Streamlining procurement workflow from 10,000 suppliers
Zendesk Shopify Case Study Zendesk Customer case study has video

Shopify

Shopify now focuses on a single workspace to support customers
Zendesk Tesco Case Study

Tesco

Tesco’s global internal help desk team uses Zendesk Support to process more than 20,000 tickets each week
Zendesk The Wharton School Case Study

The Wharton School

Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go
Zendesk Vodafone Case Study

Vodafone

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support
Zendesk Xerox Case Study

Xerox

Xerox uses triggers and groups to support their workflow
Zendesk ACLU Case Study

ACLU

ACLU’s CSAT rating rose to 90.5% with Zendesk Support
Zendesk Acquia Case Study

Acquia

Acquia saw improvements in CSAT, SLA adherence, and agent productivity with Zendesk Support
Zendesk AdRoll Case Study Zendesk Customer case study has video

AdRoll

Learn how AdRoll cut their first reply times in half with Zendesk s
Zendesk Adslot Case Study

Adslot

Zendesk Talk helps Adslot maintain 95% customer satisfaction
Zendesk Agoda Case Study Zendesk Customer case study has video

Agoda

Zendesk Support enables Agoda to be agile and connected around the globe

Zendesk AllSaints Case Study

AllSaints

AllSaints saw a 14-point NPS increase over 12 months
Zendesk Animoto Case Study

Animoto

See how Animoto leveraged light agents and a knowledge base to scale support
Zendesk Aurora Fashions Case Study

Aurora Fashions

Aurora Fashions supports multiple brands and delivers an omnichannel experience
Zendesk BaubleBar Case Study

BaubleBar

BaubleBar chose Zendesk Support for its integration with Magento
Zendesk BrowserStack Case Study

BrowserStack

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

Zendesk charity: water Case Study

charity: water

Using Zendesk Guide to redefine the user experience
Zendesk City of Hampton Case Study

City of Hampton

The City of Hampton uses Zendesk Support to Increase internal engagement
Zendesk cleverbridge Case Study

cleverbridge

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

Zendesk Connective Case Study

Connective

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
Zendesk Coursera Case Study

Coursera

Coursera recognized Zendesk Support as a system they could grow with
Zendesk Datto Case Study

Datto

Datto partners with Zendesk to create intelligent support solutions

Zendesk Deliveroo Case Study Zendesk Customer case study has video

Deliveroo

Deliveroo uses Zendesk Support to serve three distinct customer groups
Zendesk Dreams Case Study Zendesk Customer case study has video

Dreams

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support
Zendesk Easy Taxi Case Study Zendesk Customer case study has video

Easy Taxi

Easy Taxi uses Zendesk to build relationships with their drivers
Zendesk Edmunds.com Case Study

Edmunds.com

Edmunds Live Help relies on Zendesk Chat for 50% of their volume
Zendesk Evernote Case Study

Evernote

Evernote saw a 17% reduction in ticket volume after configuring their help center

Zendesk Expedia Case Study

Expedia

Expedia Affiliate Network improved onboarding new affiliates by 60%
Zendesk Fairfax Media Case Study Zendesk Customer case study has video

Fairfax Media

With Zendesk Support, Fairfax media reduced cost by 25%
Zendesk Fiverr Case Study

Fiverr

See how Fiverr uses Zendesk Support to serve its thriving marketplace
Zendesk Foodpanda Case Study

Foodpanda

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app
Zendesk Forever New Case Study

Forever New

First response time to 250 stores improved by 73%
Zendesk Fossil Case Study

Fossil

Fossil consolidated tools to support 14 brands with Zendesk

Zendesk Foursquare Case Study

Foursquare

Foursquare boasts a self-service-to-ticket ratio of 32 to 1
Zendesk GHD Case Study Zendesk Customer case study has video

GHD

GHD scaled and optimized their customer service with Zendesk Support

Zendesk GO-JEK Case Study Zendesk Customer case study has video

GO-JEK

GO-JEK improved their first response time by 69% after implementing Zendesk Support
Zendesk Handy Case Study

Handy

Handy saved 60% on CX costs by switching to Zendesk products

Zendesk Harris Farm Markets Case Study

Harris Farm Markets

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
Zendesk Harry’s Case Study

Harry’s

Harry's scaled their customer service and saved time using Zendesk Support
Zendesk Instacart Case Study

Instacart

Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating
Zendesk InVision Case Study

InVision

InVision chose Zendesk Support because of its extensibility and built-in integrations
Zendesk JibJab Case Study

JibJab

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase
Zendesk John Lewis Partnership Case Study Zendesk Customer case study has video

John Lewis Partnership

The John Lewis Partnership supports over 70,000 employees with Zendesk Support
Zendesk JustGiving Case Study

JustGiving

Supporting the world's largest online fundraising community with Zendesk Support
Zendesk Le Tote Case Study

Le Tote

The Embeddables web widget reduced Le Tote's live chat volume by 60%
Zendesk Lightspeed Case Study

Lightspeed

Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide
Zendesk Lonely Planet Case Study Zendesk Customer case study has video

Lonely Planet

Lonely Planet can now easily access all user-generated content in one place
Zendesk MADE.COM Case Study Zendesk Customer case study has video

MADE.COM

MADE.COM offers multichannel support through Zendesk Support
Zendesk Medidata Case Study Zendesk Customer case study has video

Medidata

Zendesk Support replaced 6 systems at Medidata
Zendesk Miinto Case Study

Miinto

Miinto reduced phone calls by 40% using Zendesk Chat
Zendesk ModCloth Case Study

ModCloth

With Zendesk Support, ModCloth measured a 20% increase in agent productivity
Zendesk MOO Case Study

MOO

Agent enjoyment doubled with adoption of Zendesk Support
Zendesk Movile Case Study Zendesk Customer case study has video

Movile

Movile adopted Zendesk Support to scale their customer service
Zendesk NatureBox Case Study

NatureBox

NatureBox decreased phone volume 60% with Zendesk Chat
Zendesk Nottingham Trent University Case Study

Nottingham Trent University

Mobile apps and forums lead to 96% satisfaction with Zendesk Support
Zendesk NSW Goverment Licensing Service Case Study

NSW Goverment Licensing Service

The team uses the Support mobile app to manage tickets remotely
Zendesk O2 Arena Case Study Zendesk Customer case study has video

O2 Arena

The O2 Arena uses Zendesk Support, Chat, and Guide to help tens of thousands of concert-goers
Zendesk Ohio Wesleyan University Case Study

Ohio Wesleyan University

OWU chose Zendesk Support for its affordability and efficiency
Zendesk OneLogin Case Study

OneLogin

OneLogin earns a 99% CSAT rating with Zendesk Support
Zendesk OpenTable Case Study

OpenTable

OpenTable revamped their internal support with Zendesk Support
Zendesk PaperCut Case Study Zendesk Customer case study has video

PaperCut

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

Zendesk PAS Group Case Study

PAS Group

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service
Zendesk Play Telecom Case Study Zendesk Customer case study has video

Play Telecom

Play Telecom loves Zendesk Support's ease of use
Zendesk Prezi Case Study

Prezi

Prezi loves Zendesk Support's simplicity and flexible framework
Zendesk Prosper Case Study

Prosper

Prosper saw their overall CSAT increase by 16 points with Zendesk Chat

Zendesk Rapha Case Study Zendesk Customer case study has video

Rapha

Learn how Rapha provides great service through social support
Zendesk REA Group Case Study

REA Group

Learn how REA Group centralized support across 10 countries
Zendesk Redfin Case Study

Redfin

A dedicated team now handles 94% of all requests
Zendesk Republic Wireless Case Study

Republic Wireless

Republic Wireless saw a 90% improvement in time to first contact
Zendesk Rovio Case Study

Rovio

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
Zendesk Scribd Case Study

Scribd

Automatic routing in Zendesk Support eliminated hours of work
Zendesk Serato Case Study Zendesk Customer case study has video

Serato

Zendesk Support allows Serato to be agile and scale their support
Zendesk Skyscanner Case Study

Skyscanner

With Guide, Skyscanner saw an 18 percentage point increase in CSAT and a 76% drop in first response time (FRT)
Zendesk Slack Case Study

Slack

Slack chose Zendesk Support as a tool they could scale with, and saw a 74% improvement in first response time after adoption
Zendesk SlicePay Case Study

SlicePay

Zendesk Support allows SlicePay to easily serve over 150K customers with a team of 5

Zendesk Spartan Race Case Study

Spartan Race

Spartan Race dramatically cut their response times with Zendesk Support

Zendesk Sure Case Study

Sure

Sure relies on Zendesk's mobile apps for seamless support

Zendesk Surrey County Council Case Study Zendesk Customer case study has video

Surrey County Council

Surrey County provides citizens with seamless, proactive, multichannel support

Zendesk Swiftkey Case Study

Swiftkey

Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base
Zendesk TAFE NSW Case Study Zendesk Customer case study has video

TAFE NSW

TAFE NSW empowers their students with great self-service through Zendesk Guide

Zendesk Tango Case Study

Tango

By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%
Zendesk The Cotton On Group Case Study Zendesk Customer case study has video

The Cotton On Group

The Cotton On Group leverages Multibrand to support 8 brands on Zendesk Support
Zendesk The Royal Children’s Hospital Case Study

The Royal Children’s Hospital

Zendesk Support helps make support more collaborative and effective
Zendesk Tony Bianco Case Study

Tony Bianco

Footwear brand Tony Bianco provides customers with an omni-channel experience

Zendesk Tourico Holidays Case Study

Tourico Holidays

Tourico Holidays saw a 600% improvement in efficiency

Zendesk TrackR Case Study

TrackR

TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot

Zendesk Trivago Case Study

Trivago

Trivago provides multilingual support for 20 million website visitors
Zendesk Trustpilot Case Study Zendesk Customer case study has video

Trustpilot

Trustpilot’s use of Zendesk products has helped it increase overall CSAT by 20 percent
Zendesk Twilio Case Study

Twilio

Zendesk Support helps Twilio keep things simple for their customers
Zendesk Uber Case Study

Uber

Uber chose Zendesk Support to scale its customer service
Zendesk UCLA Department of Psychology Case Study

UCLA Department of Psychology

Zendesk Support helps a small team serve a large user base
Zendesk Udemy Case Study

Udemy

Udemy earns 97% customer satisfaction rating from the 14M students they support

Zendesk UGG®/Deckers Brands Case Study

UGG®/Deckers Brands

UGG® and Deckers Brands built the framework for their "Click and Collect" use case literally overnight
Zendesk UncommonGoods Case Study

UncommonGoods

UncommonGoods reduced their email volume by 72% with Zendesk Support
Zendesk University of Lincoln Case Study

University of Lincoln

Learn what the university's focus group thought of Zendesk Support
Zendesk Upwork Case Study Zendesk Customer case study has video

Upwork

Zendesk Support enables Upwork to help their customers find the perfect match
Zendesk USC Annenberg Case Study Zendesk Customer case study has video

USC Annenberg

The TechOps team at USC Annenberg School for Communication and Journalism maintains a CSAT of 98%
Zendesk UTi Case Study

UTi

UTi's HR team utilizes custom analytics in Zendesk Support analytics & earns a 98% CSAT
Zendesk VanMeijel Case Study

VanMeijel

Learn how VanMeijel decreased response time despite an increase in tickets
Zendesk Vend Case Study

Vend

Vend improved response time by more than 300%
Zendesk Walker & Company Case Study

Walker & Company

Using NPS to engage with customers has resulted in a 98% CSAT rating
Zendesk Weldbend Case Study

Weldbend

With Zendesk Support, Weldbend saw a 30% cost savings

Zendesk WePay Case Study

WePay

Built-in CSAT ratings show WePay where they stand
Zendesk Wintec Case Study

Wintec

Wintec drives 97% customer satisfaction across multiple departments
Zendesk Xero Case Study

Xero

Xero makes the numbers add up for ITSM
Zendesk Zoosk Case Study

Zoosk

Zendesk Support empowered Zoosk's agents and doubled their productivity
Zendesk Zuora Case Study

Zuora

Learn how Zuora's beating the industry benchmark with their multichannel support