Customer Stories

Handy
Americas, Chat, Europe, Guide, Internet & Mobile, Support, Travel & Hospitality

Handy saved 60% on CX costs by switching to Zendesk products

Airbnb
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Support, Travel & Hospitality

Airbnb's custom 360-view of the customer

MADE.COM
Chat, Europe, Guide, Retail & eCommerce, Support

MADE.COM offers multichannel support through Zendesk Support

O2 Arena
Chat, Europe, Guide, Media & Entertainment, Support

The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers

Shopify
Americas, Asia Pacific, Europe, Internet & Mobile, Retail & eCommerce, Software & Technology, Support

Zendesk Support: Shopify's one-stop shop for helping customers

Uber
Americas, Asia Pacific, Chat, Europe, Internet & Mobile, Software & Technology, Support, Travel & Hospitality

Uber chose Zendesk Support to scale its customer service

Deliveroo
Europe, Internet & Mobile, Retail & eCommerce, Support

Deliveroo uses Zendesk Support to serve three distinct customer groups

Evernote
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Software & Technology, Support, Talk

Evernote saw a 17% reduction in ticket volume after configuring their help centre

Trustpilot
Chat, Europe, Guide, Internet & Mobile, Support

Trustpilot’s use of Zendesk products has helped it increase overall CSAT by 20 per cent

Le Tote
Americas, Chat, Retail & eCommerce, Support

The Embeddables web widget reduced Le Tote's live chat volume by 60%

Catawiki
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support, Talk

Global, online auctions run smoothly with Zendesk

OLX
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Support, Talk

OLX reduced global ticket volume by 40% with Zendesk

Ebates
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Retail & eCommerce, Support, Talk

Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

Monese
Chat, Europe, Financial Services, Guide, Support, Talk

Monese improved its FRT by 59% with a Zendesk solution

99designs
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Media & Entertainment, Support, Talk

99designs replaced 3 systems with a Zendesk omnichannel solution

Stanley Black and Decker
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Support, Talk

Stanley Black and Decker chooses Zendesk for omnichannel support

Unleashed
Chat, Europe, Explore, Guide, Internet & Mobile, Support, Telecommunications

Unleashed expands omnichannel support, brand by brand

Tesco
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week

Homebridge
Americas, Chat, Explore, Financial Services, Guide, Support

Mortgage lending that brings customers home

First Utility
Energy, Europe, Guide, Software & Technology, Support

First Utility saw a £2 million annualised benefit by switching to Zendesk

Mediaocean
Americas, Asia Pacific, Europe, Guide, Software & Technology, Support

Returning to Zendesk increases client and agent satisfaction

Foursquare
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Media & Entertainment, Support

Foursquare leverages self-service to serve more customers, faster