Customer Stories

Squarespace
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Software & Technology, Support, Talk

Millions turn to Squarespace for a great customer experience

Ingersoll Rand
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

Powering distributors with Zendesk Support and Guide

OLX
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Support, Talk

OLX reduced global ticket volume by 40% with Zendesk

Fossil
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Support

Fossil consolidated tools to support 14 brands with Zendesk

Uber
Americas, Asia Pacific, Chat, Europe, Internet & Mobile, Software & Technology, Support, Travel & Hospitality

Uber chose Zendesk Support to scale its customer service

Stanley Black and Decker
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Support, Talk

Stanley Black and Decker chooses Zendesk for omnichannel support

"We wanted a solution that integrated all channels and that gave us the flexibility to implement in the way that we needed."
Orlando Gadea Ros
Business Innovation Manager

Weatherford
Americas, Asia Pacific, Energy, Europe, Guide, Software & Technology, Support

No time for downtime—Weatherford uses Zendesk to keep oilfield operations running

LINE MOBILE
Asia Pacific, Chat, Guide, Internet & Mobile, Software & Technology, Support, Telecommunications

LINE MOBILE’s digital-first support passes savings on to customers

Reverb
Americas, Chat, Guide, Internet & Mobile, Retail & eCommerce, Software & Technology, Support

Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX

SendinBlue
Europe, Guide, Internet & Mobile, Software & Technology, Support

The best marketing is a great customer experience

Unleashed
Chat, Europe, Guide, Internet & Mobile, Support, Telecommunications

Unleashed expands omnichannel support, brand by brand

Dollar Shave Club
Americas, Chat, Guide, Internet & Mobile, Retail & eCommerce, Support

Dollar Shave Club shaves down service costs with Answer Bot

Omada Health
Guide, Healthcare, Internet & Mobile, Software & Technology, Support, Talk

Omada Health's innovative approach to patient care

Bing Lee
Asia Pacific, Chat, Internet & Mobile, Retail & eCommerce, Support

With Zendesk, Bing Lee continues its tradition of putting customers first

Fullscript
Americas, Chat, Guide, Healthcare, Internet & Mobile, Support, Talk

Fullscript selects a Zendesk omnichannel solution to scale as it grows

Wrike
Americas, Asia Pacific, Chat, Europe, Guide, Software & Technology, Support

Omnichannel customer support that’s on time, and on budget

LendingClub
Americas, Financial Services, Guide, Support

LendingClub credits Zendesk with providing a better experience for its customers

LimeBike
Americas, Connect, Europe, Internet & Mobile, Support, Talk, Travel & Hospitality

LimeBike scales through high-growth cycles with Zendesk

Catch Group
Asia Pacific, Chat, Guide, Retail & eCommerce, Support, Talk

Catch Group sees an NPS boost after adopting an omnichannel support solution

Viaplay
Chat, Europe, Internet & Mobile, Media & Entertainment, Support, Talk

Viaplay’s omnichannel strategy is designed for customer happiness

Catawiki
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support, Talk

Global, online auctions run smoothly with Zendesk

Shaadi
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Support, Talk

Shaadi uses Zendesk to help singles find love

Outreach
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Software & Technology, Support

Accelerating sales cycles and support with Zendesk and Tray.io

Airbnb
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Support, Travel & Hospitality

Airbnb's custom 360-view of the customer

MailChimp
Americas, Asia Pacific, Chat, Europe, Software & Technology, Support

Automated responses decrease response times and raise satisfaction

amaysim
Asia Pacific, Chat, Energy, Guide, Support, Talk, Telecommunications

With Zendesk, omnichannel support is simple for amaysim

Zip
Asia Pacific, Chat, Financial Services, Support, Talk

With Zendesk, agents focus on the customer, not the software

Big Fish Games
Americas, Asia Pacific, Europe, Guide, Media & Entertainment, Software & Technology, Support

With Zendesk, Big Fish Games reduced wait time by 16%

Circles.Life
Asia Pacific, Chat, Guide, Support, Talk, Telecommunications

Circles.Life gives telecoms power back to the people through omnichannel customer support

Bill.com
Americas, Chat, Financial Services, Guide, Support

How Bill.com™ addresses customer issues before they arise

First Utility
Energy, Europe, Guide, Software & Technology, Support

First Utility saw a £2 million annualised benefit by switching to Zendesk

Mediaocean
Americas, Asia Pacific, Europe, Guide, Software & Technology, Support

Returning to Zendesk increases client and agent satisfaction

The Salvation Army
Americas, Asia Pacific, Europe, Guide, Non-Profit, Support, Talk

The Salvation Army's IT team empowers employees to serve—and self-serve

Riot Games
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Media & Entertainment, Support

Riot Games: Reducing player wait times and raising satisfaction

State of Tennessee
Americas, Chat, Government, Guide, Support, Talk

The State of Tennessee earned a 35% improvement in phone CSAT with the Zendesk omnichannel solution

GoFundMe
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Support, Talk

GoFundMe strives for uber-fast first response times

FINALCAD
Americas, Asia Pacific, Chat, Europe, Guide, Software & Technology, Support, Talk

FINALCAD supports 30 languages and earns a perfect score in SLA adherence

Lincoln Investment
Americas, Financial Services, Support

Lincoln Investment replaced 18 individual help desks with Zendesk Support

Nexon
Americas, Asia Pacific, Chat, Europe, Guide, Media & Entertainment, Support

Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution

Carsales
Asia Pacific, Chat, Guide, Internet & Mobile, Retail & eCommerce, Support, Talk

Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide

RSi
Americas, Asia Pacific, Chat, Europe, Guide, Software & Technology, Support, Talk

Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating

Ola
Asia Pacific, Guide, Internet & Mobile, Support, Travel & Hospitality

Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution

Ebates
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Retail & eCommerce, Support, Talk

Ebates earned a 93% CSAT score with the Zendesk omnichannel solution

Virgin Pulse
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Software & Technology, Support, Talk

Virgin Pulse eliminated siloed support with Zendesk

Starling Bank
Chat, Europe, Financial Services, Support, Talk

Starling Bank chose Zendesk to offer omnichannel support

99designs
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Media & Entertainment, Support, Talk

99designs replaced 3 systems with a Zendesk omnichannel solution

TeamSnap
Americas, Asia Pacific, Chat, Education, Guide, Internet & Mobile, Support, Talk

TeamSnap earns a 95% CSAT with Zendesk Chat

Minor Hotels
Americas, Asia Pacific, Chat, Europe, Guide, Support, Travel & Hospitality

Minor Hotels improved its resolution time by 55% with Zendesk

NYX Gaming
Americas, Chat, Media & Entertainment, Support, Talk

NYX Gaming offers omnichannel customer service with Zendesk

Peloton
Americas, Chat, Guide, Retail & eCommerce, Support, Talk

Peloton offers members personalised support with Zendesk

OnePlus
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Retail & eCommerce, Software & Technology, Support, Talk, Telecommunications

OnePlus chose Zendesk for its global omnichannel solution

Monese
Chat, Europe, Financial Services, Guide, Support, Talk

Monese improved its FRT by 59% with a Zendesk solution

ACLU
Americas, Government, Guide, Non-Profit, Support, Talk

ACLU’s CSAT rating rose to 90.5% with Zendesk Support

Weldbend
Americas, Retail & eCommerce, Support

With Zendesk Support, Weldbend saw a 30% cost savings

TrackR
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Retail & eCommerce, Support, Talk

TrackR saw a 10.4% ticket deflection rate with Zendesk Guide’s Answer Bot

Lightspeed
Americas, Asia Pacific, Chat, Europe, Guide, Retail & eCommerce, Software & Technology, Support

Lightspeed earns a 93% CSAT rating with Zendesk Support and Guide

Tony Bianco
Asia Pacific, Chat, Guide, Retail & eCommerce, Support, Talk

Footwear brand Tony Bianco provides customers with an omnichannel experience

Handy
Americas, Chat, Europe, Guide, Internet & Mobile, Support, Travel & Hospitality

Handy saved 60% on CX costs by switching to Zendesk products

NatureBox
Americas, Chat, Guide, Retail & eCommerce, Support, Talk

NatureBox decreased phone volume 60% with Zendesk Chat

cleverbridge
Americas, Asia Pacific, Europe, Financial Services, Guide, Software & Technology, Support

cleverbridge saw a 24% ticket deflection rate with Zendesk Guide

Evernote
Americas, Asia Pacific, Chat, Europe, Guide, Internet & Mobile, Software & Technology, Support, Talk

Evernote saw a 17% reduction in ticket volume after configuring their help centre

BrowserStack
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Software & Technology, Support, Talk

BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support

SlicePay
Asia Pacific, Chat, Financial Services, Guide, Software & Technology, Support

Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five

PAS Group
Asia Pacific, Chat, Retail & eCommerce, Support

The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service

Instacart
Americas, Guide, Internet & Mobile, Retail & eCommerce, Support

Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating

Harry’s
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support, Talk

Harry's scaled their customer service and saved time using Zendesk Support

Spartan Race
Americas, Asia Pacific, Chat, Europe, Guide, Media & Entertainment, Retail & eCommerce, Support

Spartan Race dramatically cut their response times with Zendesk Support

Datto
Americas, Asia Pacific, Chat, Europe, Software & Technology, Support

Datto partners with Zendesk to create intelligent support solutions

Udemy
Americas, Asia Pacific, Education, Europe, Guide, Internet & Mobile, Support

Udemy earns 97% customer satisfaction rating from the 14M students they support

Rovio
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Media & Entertainment, Support

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Play Telecom
Americas, Support, Telecommunications

Play Telecom loves Zendesk Support's ease of use

PaperCut
Asia Pacific, Software & Technology, Support

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

Upwork
Americas, Chat, Guide, Internet & Mobile, Software & Technology, Support, Talk

Upwork has a 90% self-service adoption rate with Zendesk Guide

Fairfax Media
Asia Pacific, Media & Entertainment, Support

With Zendesk Support, Fairfax media reduced costs by 25%

Agoda
Asia Pacific, Support, Travel & Hospitality

Zendesk Support enables Agoda to be agile and connected round the globe

TAFE NSW
Asia Pacific, Education, Guide, Support

TAFE NSW empowers their students with great self-service through Zendesk Guide

Deliveroo
Europe, Internet & Mobile, Retail & eCommerce, Support

Deliveroo uses Zendesk Support to serve three distinct customer groups

GO-JEK
Asia Pacific, Internet & Mobile, Support, Travel & Hospitality

GO-JEK improved their first response time by 69% after implementing Zendesk Support

Dreams
Europe, Retail & eCommerce, Support

Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support

Serato
Asia Pacific, Guide, Media & Entertainment, Software & Technology, Support

Zendesk Support allows Serato to be agile and scale their support

O2 Arena
Chat, Europe, Guide, Media & Entertainment, Support

The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers

Surrey County Council
Europe, Government, Support

Surrey County provides citizens with seamless, proactive, multichannel support

GHD
Americas, Asia Pacific, Europe, Retail & eCommerce, Support

GHD scaled and optimised their customer service with Zendesk Support

Movile
Americas, Internet & Mobile, Retail & eCommerce, Support

Movile adopted Zendesk Support to scale their customer service

Easy Taxi
Americas, Internet & Mobile, Software & Technology, Support, Travel & Hospitality

Easy Taxi uses Zendesk to build relationships with their drivers

Connective
Asia Pacific, Chat, Financial Services, Guide, Software & Technology, Support

The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel

Tesco
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week

Foodpanda
Asia Pacific, Chat, Internet & Mobile, Retail & eCommerce, Support

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

USC Annenberg
Americas, Education, Guide, Support

The TechOps team at USC Annenberg School for Communication and Journalism maintain a CSAT of 98%

Skyscanner
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Support, Travel & Hospitality

With Guide, Skyscanner saw an 18 per cent increase in CSAT and a 76% drop in first response time (FRT)

Slack
Americas, Chat, Guide, Internet & Mobile, Software & Technology, Support, Talk

Providing always-human conversations, even at scale

Acquia
Americas, Europe, Software & Technology, Support

Acquia saw improvements in CSAT, SLA adherence and agent productivity with Zendesk Support

John Lewis Partnership
Europe, Guide, Retail & eCommerce, Support

The John Lewis Partnership supports over 70,000 employees with Zendesk Support

Coursera
Americas, Chat, Education, Guide, Software & Technology, Support

Coursera recognised Zendesk Support as a system they could grow with

Xero
Americas, Asia Pacific, Europe, Software & Technology, Support

Xero makes the numbers add up for ITSM

Medidata
Americas, Guide, Healthcare, Software & Technology, Support

Zendesk Support replaced 6 systems at Medidata

Trustpilot
Chat, Europe, Guide, Internet & Mobile, Support

Trustpilot’s use of Zendesk products has helped it increase overall CSAT by 20 per cent

Tango
Americas, Internet & Mobile, Media & Entertainment, Support

By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%

UGG®/Deckers Brands
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

UGG® and Deckers Brands built the framework for their "Click and Collect" use case literally overnight

Harris Farm Markets
Asia Pacific, Retail & eCommerce, Support, Talk

See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers

InVision
Americas, Guide, Internet & Mobile, Software & Technology, Support

InVision chose Zendesk Support because of its extensibility and built-in integrations

Fiverr
Americas, Retail & eCommerce, Software & Technology, Support

See how Fiverr uses Zendesk Support to serve its thriving marketplace

Animoto
Americas, Media & Entertainment, Software & Technology, Support

See how Animoto leveraged light agents and a knowledge base to scale support

Box
Americas, Asia Pacific, Chat, Europe, Internet & Mobile, Software & Technology, Support, Talk

Learn how Box has scaled with Zendesk Support to offer full omnichannel service

Groupon
Americas, Asia Pacific, Europe, Retail & eCommerce, Support

Groupon chose Zendesk Support to help scale support for their massive international business

FCC
Americas, Government, Guide, Support

Zendesk Support replaced 18 outdated complaint forms

BaubleBar
Americas, Retail & eCommerce, Support

BaubleBar chose Zendesk Support for its integration with Magento

Lazada Group
Asia Pacific, Chat, Guide, Retail & eCommerce, Support, Talk

With Zendesk Support, Lazada Group saw a 31% increase in customer satisfaction

Le Tote
Americas, Chat, Retail & eCommerce, Support

The Embeddables web widget reduced Le Tote's live chat volume by 60%

Ohio Wesleyan University
Americas, Education, Support

OWU chose Zendesk Support for its affordability and efficiency

NSW Government Licensing Service
Asia Pacific, Government, Support

The team uses the Support mobile app to manage tickets remotely

City of Hampton
Americas, Government, Support

The City of Hampton uses Zendesk Support to Increase internal engagement

JustGiving
Americas, Asia Pacific, Europe, Guide, Non-Profit, Support

Supporting the world's largest online fundraising community with Zendesk Support

charity: water
Americas, Asia Pacific, Europe, Guide, Non-Profit, Support

Using Zendesk Guide to redefine the user experience

Nottingham Trent University
Education, Europe, Support

Mobile apps and forums lead to 96% satisfaction with Zendesk Support

Miinto
Chat, Europe, Guide, Retail & eCommerce, Support

Miinto reduced phone calls by 40% using Zendesk Chat

SwiftKey
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Software & Technology, Support

Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base

JibJab
Americas, Guide, Media & Entertainment, Retail & eCommerce, Support

JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase

Prezi
Americas, Asia Pacific, Europe, Internet & Mobile, Support

Prezi loves Zendesk Support's simplicity and flexible framework

Scribd
Americas, Asia Pacific, Education, Europe, Internet & Mobile, Software & Technology, Support

Automatic routing in Zendesk Support eliminated hours of work

Open Table
Americas, Asia Pacific, Europe, Internet & Mobile, Software & Technology, Support, Travel & Hospitality

OpenTable revamped their internal support with Zendesk Support

The Royal Children’s Hospital
Asia Pacific, Healthcare, Support

Zendesk Support helps make support more collaborative and effective

Twilio
Americas, Asia Pacific, Europe, Software & Technology, Support, Telecommunications

Zendesk Support helps Twilio keep things simple for their customers

VanMeijel
Europe, Internet & Mobile, Support

Learn how VanMeijel decreased response time despite an increase in tickets

Vend
Americas, Asia Pacific, Europe, Retail & eCommerce, Software & Technology, Support

Vend improved response time by more than 300%

Xerox
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Software & Technology, Support

Xerox uses triggers and groups to support their workflow

Zuora
Americas, Asia Pacific, Chat, Europe, Software & Technology, Support

Learn how Zuora is beating the industry benchmark with their multichannel support

Zoosk
Americas, Asia Pacific, Europe, Internet & Mobile, Media & Entertainment, Support

Zendesk Support empowered Zoosk's agents and doubled their productivity

Forever New
Asia Pacific, Retail & eCommerce, Support

First response time to 250 stores improved by 73%

Wintec
Asia Pacific, Education, Support

Wintec drives 97% customer satisfaction across multiple departments

University of Lincoln
Education, Europe, Support

Learn what the university's focus group thought of Zendesk Support

REA Group
Asia Pacific, Media & Entertainment, Support

Learn how REA Group centralised support across 10 countries

NHS
Europe, Government, Healthcare, Support

Streamlining procurement workflow from 10,000 suppliers

Lonely Planet
Americas, Asia Pacific, Europe, Support, Travel & Hospitality

Lonely Planet can now easily access all user-generated content in one place

L’Oréal
Europe, Retail & eCommerce, Support

L'Oréal Deutschland monitors trends across the business using Zendesk Support

Vodafone
Americas, Asia Pacific, Europe, Support, Telecommunications

Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support

Trivago
Americas, Asia Pacific, Europe, Support, Travel & Hospitality

Trivago provides multilingual support for 20 million website visitors

LJ Hooker
Asia Pacific, Guide, Media & Entertainment, Support

With Zendesk Support, LJ Hooker earns a 99% satisfaction rating

Adslot
Asia Pacific, Media & Entertainment, Software & Technology, Support, Talk

Zendesk Talk helps Adslot maintain 95% customer satisfaction

The Cotton On Group
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

The Cotton On Group leverages Multibrand to support 8 brands on Zendesk Support

AllSaints
Americas, Asia Pacific, Europe, Retail & eCommerce, Support

AllSaints saw a 14-point NPS increase over 12 months

Edmunds.com
Americas, Chat, Internet & Mobile, Retail & eCommerce, Software & Technology, Support, Talk

Edmunds Live Help relies on Zendesk Chat for 50% of their volume

Sure
Europe, Guide, Support, Telecommunications

Sure relies on Zendesk's mobile apps for seamless support

Rapha
Americas, Asia Pacific, Europe, Retail & eCommerce, Support

Learn how Rapha provides great service through social support

MADE.COM
Chat, Europe, Guide, Retail & eCommerce, Support

MADE.COM offers multichannel support through Zendesk Support

Walker & Company
Americas, Retail & eCommerce, Support

Using NPS to engage with customers has resulted in a 98% CSAT rating

Aurora Fashions
Americas, Asia Pacific, Europe, Guide, Retail & eCommerce, Support

Aurora Fashions supports multiple brands and delivers an omnichannel experience

uncommongoods
Americas, Guide, Retail & eCommerce, Support

UncommonGoods reduced their email volume by 72% with Zendesk Support

The Wharton School
Americas, Education, Support

Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go

Tourico Holidays
Americas, Support, Travel & Hospitality

Tourico Holidays saw a 600% improvement in efficiency

Expedia
Americas, Asia Pacific, Europe, Guide, Support, Travel & Hospitality

Expedia Affiliate Network improved onboarding new affiliates by 60%

Republic Wireless
Americas, Support, Telecommunications

Republic Wireless saw a 90% improvement in time to first contact

UTi
Americas, Media & Entertainment, Software & Technology, Support

UTi's HR team utilises customised analytics in Zendesk Support to earn a 98% satisfaction rating

AdRoll
Americas, Guide, Media & Entertainment, Software & Technology, Support

AdRoll cut their first reply times in half with Zendesk Support

Foursquare
Americas, Asia Pacific, Europe, Guide, Internet & Mobile, Media & Entertainment, Support

Foursquare leverages self-service to serve more customers, faster

WePay
Americas, Internet & Mobile, Support

Support insights allow WePay to provide fast service and raise satisfaction

Redfin
Americas, Internet & Mobile, Software & Technology, Support

A dedicated team now handles 94% of all requests

MOO
Americas, Asia Pacific, Europe, Media & Entertainment, Retail & eCommerce, Support

Agent satisfaction doubled with adoption of Zendesk Support

ModCloth
Americas, Asia Pacific, Europe, Retail & eCommerce, Support

ModCloth measured a 20% increase in agent productivity with Zendesk Support