Customer Stories
Stanley Black & Decker
Stanley Black & Decker chooses Zendesk for omnichannel support
Birchbox
From beauty products to customer service—breaking the mould the Birchbox way
iCard
Better service, better products: How Zendesk helps iCard grow its customer base
Micro Center
Micro Center bolsters its customer-first ethos with a customer-centric support solution
JOYCITY
JOYCITY keeps players in the game with branded help centres and multi-language support
Singapore Life
Singapore Life disrupts the life insurance market with Zendesk’s omnichannel solution
Weatherford
No time for downtime—Weatherford uses Zendesk to keep oilfield operations running
Reverb
Musicians serving musicians: how Reverb uses Zendesk to provide a proactive, personalised CX
LendingClub
LendingClub credits Zendesk with providing a better experience for its customers
Catch Group
Catch Group sees an NPS boost after adopting an omnichannel support solution
Circles.Life
Circles.Life gives telecoms power back to the people through omnichannel customer support
First Utility
First Utility saw a £2 million annualised benefit by switching to Zendesk
The Salvation Army
The Salvation Army's IT team empowers employees to serve—and self-serve
State of Tennessee
The State of Tennessee earned a 35% improvement in phone CSAT with the Zendesk omnichannel solution
Lincoln Investment
Lincoln Investment replaced 18 individual help desks with Zendesk Support
Nexon
Nexon earned a 114% increase in their CSAT score with the Zendesk omnichannel solution
Carsales
Carsales has achieved a 30:1 self-service ticket deflection ratio with Zendesk Guide
RSi
Retail Solutions handles 30K tickets each month, earning a 99% satisfaction rating
Ola
Ola saw a 40% improvement in their CSAT score with the Zendesk omnichannel solution
Tony Bianco
Footwear brand Tony Bianco provides customers with an omnichannel experience
Evernote
Evernote saw a 17% reduction in ticket volume after configuring their help centre
BrowserStack
BrowserStack serves 36K customers and earns a 98% CSAT with Zendesk Support
SlicePay
Zendesk Support allows SlicePay to easily serve over 150K customers with a team of five
PAS Group
The PAS Group attributes a 39% increase in online sales partly to live chat and their excellent customer service
Instacart
Using Zendesk Support, Instacart handles over 175K tickets per month, achieving a 90% satisfaction rating
Spartan Race
Spartan Race dramatically cut their response times with Zendesk Support
Udemy
Udemy earns 97% customer satisfaction rating from the 14M students they support
Rovio
Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK
PaperCut
PaperCut loves Zendesk Support’s ease of use and sophisticated reporting
Agoda
Zendesk Support enables Agoda to be agile and connected round the globe
TAFE NSW
TAFE NSW empowers their students with great self-service through Zendesk Guide
Deliveroo
Deliveroo uses Zendesk Support to serve three distinct customer groups
GO-JEK
GO-JEK improved their first response time by 69% after implementing Zendesk Support
Dreams
Dreams uses Zendesk Support's analytics and CSAT ratings to provide better customer support
Serato
Zendesk Support allows Serato to be agile and scale their support
O2 Arena
The O2 Arena uses Zendesk Support, Chat and Guide to help tens of thousands of concert-goers
Surrey County Council
Surrey County provides citizens with seamless, proactive, multichannel support
GHD
GHD scaled and optimised their customer service with Zendesk Support
Easy Taxi
Easy Taxi uses Zendesk to build relationships with their drivers
Connective
The support team at Connective achieves a 99% CSAT rating and has seen live chat become their most popular channel
Tesco
Tesco’s global help desk team uses Zendesk Support to process more than 40,000 tickets each week
Foodpanda
Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app
USC Annenberg
The TechOps team at USC Annenberg School for Communication and Journalism maintain a CSAT of 98%
Skyscanner
With Guide, Skyscanner saw an 18 per cent increase in CSAT and a 76% drop in first response time (FRT)
Acquia
Acquia saw improvements in CSAT, SLA adherence and agent productivity with Zendesk Support
John Lewis Partnership
The John Lewis Partnership supports over 70,000 employees with Zendesk Support
Trustpilot
Trustpilot’s use of Zendesk products has helped it increase overall CSAT by 20 per cent
Tango
By combining Zendesk Support and Upwork, Tango saved as much as 70% on support costs and reduced FRT by 67%
UGG®/Deckers Brands
UGG® and Deckers Brands built the framework for their "Click and Collect" use case literally overnight
Harris Farm Markets
See how Harris Farm Markets uses Zendesk Support to listen honestly and respond to its customers
InVision
InVision chose Zendesk Support because of its extensibility and built-in integrations
Animoto
See how Animoto leveraged light agents and a knowledge base to scale support
Groupon
Groupon chose Zendesk Support to help scale support for their massive international business
Lazada Group
With Zendesk Support, Lazada Group saw a 31% increase in customer satisfaction
Ohio Wesleyan University
OWU chose Zendesk Support for its affordability and efficiency
NSW Government Licensing Service
The team uses the Support mobile app to manage tickets remotely
City of Hampton
The City of Hampton uses Zendesk Support to Increase internal engagement
JustGiving
Supporting the world's largest online fundraising community with Zendesk Support
Nottingham Trent University
Mobile apps and forums lead to 96% satisfaction with Zendesk Support
SwiftKey
Swiftkey uses the Mobile SDK to power in-app support for a 300m device install base
JibJab
JibJab uses Zendesk Support and ModSquad to meet SLAs even with a 10x volume increase
The Royal Children’s Hospital
Zendesk Support helps make support more collaborative and effective
VanMeijel
Learn how VanMeijel decreased response time despite an increase in tickets
Zuora
Learn how Zuora is beating the industry benchmark with their multichannel support
University of Lincoln
Learn what the university's focus group thought of Zendesk Support
Lonely Planet
Lonely Planet can now easily access all user-generated content in one place
L’Oréal
L'Oréal Deutschland monitors trends across the business using Zendesk Support
Vodafone
Vodafone reduced ticket volume from 15k employees by 70% with Zendesk Support
The Cotton On Group
The Cotton On Group leverages Multibrand to support 8 brands on Zendesk Support
Walker & Company
Using NPS to engage with customers has resulted in a 98% CSAT rating
Aurora Fashions
Aurora Fashions supports multiple brands and delivers an omnichannel experience
The Wharton School
Zendesk Support's iPad app allows Wharton Computing's team to answer tickets on the go
UTi
UTi's HR team utilises customised analytics in Zendesk Support to earn a 98% satisfaction rating
