The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Expectations for the speed of support have skyrocketed.
How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
Zola is reinventing the wedding planning and registry experience.
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Fullscript provides a single, easy route to better health.
BombBomb uses video—and Zendesk Support, Guide, and Chat—to rekindle a sense of human connection with its customers
Achieving great leadership in customer service means going beyond what’s expected.