Zendesk customers

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Collaboration, inspiration, support: Inside the InVision community

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

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Bite Squad perfects orders with smart, personalized support

There’s no shame in it: Sometimes, cooking is too exhausting.

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What everyone should know about integrated phone support

Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?

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How Zendesk customers gain value with ticketing and real-time support

Expectations for the speed of support have skyrocketed.

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How self-service helps Reverb hit the right notes with customers

Musical instrument marketplace Reverb has gotten ahead of its customers’ needs by taking a truly omnichannel approach to customer service.

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Slack excels at onboarding customers: here’s how

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Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola is reinventing the wedding planning and registry experience.

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.