The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
There’s no shame in it: Sometimes, cooking is too exhausting.
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
Expectations for the speed of support have skyrocketed.
Anyone who’s ever bought a car, rented an apartment or made a personal budget knows that finances aren’t always straightforward, especially if you’ve had bad luck with credit
Musical instrument marketplace Reverb has gotten ahead of its customers’ needs by taking a truly omnichannel approach to customer service.
How did Slack go from none to millions of users so quickly? They did something clever: they created Slackbot to proactively engage and onboard their customers.
Zola is reinventing the wedding planning and registry experience.