The Zendesk platform
Move at the speed of light
Sunshine™ is the foundation beneath Zendesk – built to help you create the best customer experiences.
Up and running in weeks
Configure Sunshine to meet your business needs quickly using apps, tools and prebuilt capabilities that fit your systems.
Designed for agility
Whether you want to bring your own code or configure in a few clicks, Sunshine lets your teams modify Zendesk to meet your unique business needs.
Open and flexible
Sunshine uses open standards and common languages, so it’s easy to create the support platform that’s exactly right for you.
Apps and SDKs
Build innovative customer experiences
Impress your customers and make it easier for them to reach out to you. Sunshine gives your developers everything they need to build customised experiences on your mobile, web or social apps.
Customise, extend and automate
Powerful customisation to keep agents in sync
With Sunshine, adapt Zendesk capabilities to maximise agent productivity. Customise the agent workspace to keep your team organised, save time with no-code tools to automate processes and create streamlined workflows for greater efficiency.
The Zendesk marketplace
1,200+ apps, ready to connect
The Zendesk marketplace is a one-stop shop to find partners, apps and integrations – everything you need to increase agent productivity and streamline workflows with Sunshine.
Visit the marketplace
Data and systems
Integrate your systems for a unified customer view
Connect your customer service systems to keep your data unified, accessible and actionable. Customers get more personalised experiences, agents get a complete view in every interaction and your business stays aligned to deliver even better support.
How your peers use Sunshine
Share valuable customer data to every part of your business and build something beyond traditional support – the sky’s the limit.
“Zendesk is a platform that’s really enabling us to focus on our customers.”
“One of the main reasons for switching to Zendesk ultimately was to gain those base level efficiencies. What we ended up getting was a lot more than that. Sunshine made it a lot easier for agents to have more information, which in the end resulted in a much better customer experience.”
John WieSee customer story
“It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents.”
Cameron DunnSee customer story
“The implementation was really quick. That got the attention of our leadership teams.”
Steven FranklinSee customer story
Security and governance
Scale with security
You can trust that you’ll be safe with Sunshine. Built in are compliance, data security and privacy requirements, offering instant scale to support growth and flexible data hosting models to meet data governance needs wherever you are in the world.