Messaging

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The agile CX business: From tickets to conversations

A decade ago, the rise of social media pushed communications into the public sphere, incentivising businesses…

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How innovative digital strategies are helping luxury brands take high-end service online Article

How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

Why social messaging is the future of customer experience Article

Why social messaging is the future of customer experience

Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…

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How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

Agile customer service Article

Agile customer service

Being flexible and acting fast — these two traits have become the focus of companies across…

Infographic: Business gets conversational Infographic

Infographic: Business gets conversational

How agile customer support will boost high growth companies Article

How agile customer support will boost high growth companies

2020 was the year when digital transformation has accelerated at an unprecedented speed. Amongst the companies…

How can European ecommerce businesses thrive in post-pandemic times? Article

How can European ecommerce businesses thrive in post-pandemic times?

The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…

How can European ecommerce businesses thrive in post-pandemic times? Article

How can European ecommerce businesses thrive in post-pandemic times?

The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail industry.