We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops and Stories — with the help of automation, live agents, and solutions like Zendesk.
Forrester report: The Case For Asynchronous Messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
In our annual conversational business report, The state of messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting and predictions about how the future of messaging between brands and customers will play out
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalised and secure messaging experiences