Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops and Stories — with the help of automation, live agents, and solutions like Zendesk.
Forrester report: The Case For Asynchronous Messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Many businesses are settling into a new reality – finding ways to work from home while…
Support, sales and marketing benefit from messaging strategies that boost customer satisfaction, retention and engagement
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…