Zendesk
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
A treat for your team: New integrations
Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…
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Breaking the silence: How AI is giving a voice to domestic violence survivors
Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…
Beyond barriers: shining a light on Black History Month in the UK
How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.
The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…