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How can customer service training help during an economic downturn ?

With 74 per cent of business leaders saying that customer service has become even more important…

Latest stories

Article
3 min read

Default triggers explained

Triggers are business rules that are automatically executed in response to certain events that have occurred…

Article
7 min read

A treat for your team: New integrations

Nothing sweeter than new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

Article
4 min read

Business-to-business messaging with Slack and Zendesk

Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.

Article
5 min read

Why business survival and stability hinges on CX transformation

Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
7 min read

Breaking the silence: How AI is giving a voice to domestic violence survivors

Humiliation. Anger. Hurt. Betrayal. Pain. Fear. Anxiety. Guilt. Shame. Self-blame. Denial. These are just a sliver…

Article
5 min read

Beyond barriers: shining a light on Black History Month in the UK

How Zendesk partners are taking meaningful strides to fight racism, raise awareness about ethnic-based discrimination, and building strong communities.

Article

The age of Conversational CRM is here

The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.

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