Zendesk scores highest in business to consumer use case in Gartner’s December 2017 Critical Capabilities for the CRM Customer Engagement Center.
Read the ReportThe best customer experiences are built with Zendesk
Our customer service and engagement platform are powerful and flexible, and scale to meet the needs of any business.
Connect with customers
on any channel
The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media and any other channel you can imagine, all come together in one place.
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SupportIntegrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
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GuideKnowledge base and smart self-service
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
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ChatLive chat and messaging
With Zendesk Chat and Message you can proactively engage customers—in real time and in context. In this way, customers get the attention they deserve.
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TalkCall centre software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Everything you need to be everywhere your customers are, wrapped up in one pretty package.
Learn from the best—
our customers
Anna Held
Director of Customer Service, CD Baby
“We have had great success using Zendesk to help scale our business by offering an easy-to-use platform for agents and intuitive self-service for our clients.”
Tim Smith
VP of Customer Success Services, Box
“Zendesk has been a great partner in helping us serve our customers. Zendesk's product and ecosystem have allowed us to be agile and tailor the solution to meet our business needs.”
Doug Roberts
Global IT Manager, OpenTable
“Zendesk's platform is robust, flexible and easy to work with. It's allowed us adapt to our business's needs and deliver exceptional service.”
Let your customer
service shine
Easy to implement, use, and scale
Zendesk products work right out of the box, with powerful features and functions to help any business improve their support operations. Our platform is designed to grow and scale, so it works for companies of any size—from start-up to enterprise.
Be a smooth operator
Zendesk omnichannel support offers everything you need for a frictionless customer experience. Our products work together to improve agent efficiency and help customer conversations flow seamlessly across channels.
Work smarter, not harder
Analytics are an integral part of any support organisation, and ours pack a punch. With Zendesk, you get industry benchmark data, customer intelligence, and better context for every interaction.
Make it your own
The Zendesk platform is open, flexible and extensible. Choose the stock features you want, take your pick of hundreds of pre-built apps from our Apps Marketplace, or build something from scratch with our open APIs.
