Champions of customer service
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CX TRENDS 2021
New world, new CX
Last year, customer needs changed in a blink. Learn how your team can keep up.Read report
Speed + quality = agility
How leading CX organisations support customer-centric processes and drive business agility.Read more
Sales trends report
5 top sales trends for 2021
See the five emerging trends helping sales leaders build a modern sales organization.Read on
This is What’s New
Our newest product capabilities will help enhance your business agility so you can stay productive through change.Learn more
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear about from our customers. They just love our support channels.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. This amounts to a big deal.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Customise your customer experience
Sunshine lets you customise and extend Zendesk to provide personalised experiences, help agents stay productive and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
No. 1 in digital customer service use case by
- Zendesk Customer Experience Trends Report 2021
- Business texting for customer service
- The agility playbook – how larger firms can score a competitive advantage in CX
- Customer service definition for 2021 and beyond
- How CX is critical for the new digital world of financial services
- Supporting your customers starts with supporting your agents
- Gartner’s 2021 Magic Quadrant for the CRM Customer Engagement Centre
- Messaging apps are open for business