Gartner recognises Zendesk as a Leader in the 2018 Magic Quadrant for the CRM Customer Engagement Centre.
Read the ReportThe best customer experiences are built with Zendesk
Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business.
Connect with customers
on any channel
The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media and any other channel you can imagine, all come together in one place.
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SupportIntegrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
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GuideKnowledge base and smart self-service
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
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ChatLive chat and messaging
With Zendesk Chat and Message you can proactively engage customers—in real time and in context. In this way, customers get the attention they deserve.
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TalkCall centre software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Everything you need to be everywhere your customers are, wrapped up in one pretty package.
Learn from the best—
our customers
Colin Crowley
VP of Customer Experience, Freshly
“The Zendesk Suite has played a pivotal role in ensuring our team can deliver effective solutions with world-class response times, knowing that a satisfied customer is our number one priority.”
Stephanie Dorman
SVP, Client Services, Mediaocean
“My favourite thing about Zendesk is that they are singularly focused on supporting and improving the service experience through their product suite. As a service executive, it’s so valuable to have a vendor partner who speaks our language and ensures our voice is heard.”
Zac Garcia
Manager, Global Customer Care Operations, Fossil
“Zendesk is simple to deploy, but scales effectively to serve complex business needs. It's a key part of our global service approach.”
Let your customer
service shine
Easy to implement, use, and scale
Zendesk products work right out of the box, with powerful features and functions to help any business improve their support operations. Our platform is designed to grow and scale, so it works for companies of any size—from start-up to enterprise.
Be a smooth operator
Zendesk omnichannel support offers everything you need for a frictionless customer experience. Our products work together to improve agent efficiency and help customer conversations flow seamlessly across channels.
Work smarter, not harder
Analytics are an integral part of any support organisation, and ours pack a punch. With Zendesk, you get industry benchmark data, customer intelligence, and better context for every interaction.
Make it your own
Zendesk is built on Sunshine, our open, flexible CRM platform. With Sunshine, you can design personalised customer experiences, create customer applications with our modern developer tools, and all your data is connected—wherever it lives.
