2020 CX Performance Scorecard - Now Available! See how your team’s key metrics compare to your peers'.
Get your scores now.Build the best customer experiences
Our CRM software for support, sales and customer engagement is designed to create better customer relationships.
We’re all about the customer
Support
Keep customers happy
Your customers want to talk to you—make it easy for them. Our support products allow customer conversations to flow seamlessly across all channels, which means more productive agents and more satisfied customers. Employees are customers, too—with our internal helpdesk, you can create consumer-like experiences for your employees which are easy, reliable and more productive.
Internal Help Desk
Employees are customers, too—with our internal helpdesk, you can create consumer-like experiences for your employees that are easy, reliable, and more productive.
Sales
Win customers over
Turn conversations into conversions. Our sales management tools are designed to enhance productivity, processes and pipeline visibility for sales teams.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Something for everyone
The customer journey differs for everybody—whether you use them together or on their own, our products are flexible enough to pave the path that’s best for your business.
sunshine
Build with, on, and beyond
Build your own solution with Zendesk Sunshine, the open and flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives. It’s fast, powerful, and gives you the freedom to build whatever you want.
