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Connect with customers
on any channel
The Zendesk platform is where the action is. Customer interactions across phone, chat, email, social media and any other channel you can imagine, all come together in one place.
SupportIntegrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritising, and solving customer support tickets.
GuideKnowledge base and smart self-service
Zendesk Guide is a knowledge base for smart self-service. It helps companies increase customer and agent satisfaction, while also reducing support costs.
ChatLive chat and messaging
With Zendesk Chat and Message you can proactively engage customers—in real time and in context. In this way, customers get the attention they deserve.
TalkCall centre software
Zendesk Talk makes it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.
Everything you need to be everywhere your customers are, wrapped up in one pretty package.
Learn from the best—
Director, Product Solutions, Squarespace
“Over the last few years, Zendesk has enabled us to efficiently scale our Customer Operations team. With the product's robust functionality, great customer service and partnership, we feel supported as we grow to meet our business needs.”
CEO, Bread of Life
“Zendesk is a game changer in the way we serve people who are experiencing a life disaster. Life is about relationships, and because of Zendesk, we are able to provide customer service in a way that makes people feel like family.”
Head of IT Operations, Arriva
“Zendesk has provided Arriva with a powerful, scalable platform, extensive application marketplace and a highly capable partner network to develop industry-leading solutions and achieve the highest levels of customer satisfaction.”
Let your customer
Easy to implement, use, and scale
Zendesk products work right out of the box, with powerful features and functions to help any business improve their support operations. Our platform is designed to grow and scale, so it works for companies of any size—from start-up to enterprise.
Be a smooth operator
Zendesk omnichannel support offers everything you need for a frictionless customer experience. Our products work together to improve agent efficiency and help customer conversations flow seamlessly across channels.
Work smarter, not harder
Analytics are an integral part of any support organisation, and ours pack a punch. With Zendesk, you get industry benchmark data, customer intelligence, and better context for every interaction.
Make it your own
Zendesk is built on Sunshine, our open, flexible CRM platform. With Sunshine, you can design personalised customer experiences, create customer applications with our modern developer tools, and all your data is connected—wherever it lives.