Customer experience
The end of the survey era (as we know it) is nigh
Long gone are the days when customer service was just a department and customer experience (CX)…
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How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
How AI infused immersive CX can help retailers win the battle for customer loyalty
The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…
New standard in CX–measuring customer emotions
Take a moment and think about your latest purchasing experiences. Can you recall buying a product…
The new frontier in finserv: immersive CX with conversational AI
Getting customer service right is vital for customer retention across all sectors, but the stakes are especially high for financial service providers, given the high lifetime value of customers, and the increasing shift from brick-and-mortar to online banking. Artificial Intelligence (AI) is playing a critical role in customer journeys, giving customers new ways to bank.
Horizontal Experience: what is it and how can companies benefit from it?
It’s no secret that customer experience is now influencing the way many companies operate. Adopting a…
Revolutionising customer support: Unleashing the power of emerging technologies
In today’s fast-paced digital landscape, businesses are constantly striving to enhance customer support experiences and optimise…
The role of review management in transforming customer experience management
As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…