Artificial intelligence
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Latest stories
Article Why messaging is set to be the 2020 customer channel for business
Many businesses are settling into a new reality – finding ways to work from home while…
Article How to: Deliver premium customer experiences with automation all around the globe
Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…
Help customers help themselves with AI
With the variety of ways that customers request support—such as email, calling over the phone, initiating…
Article Why AI will transform how customer service teams work
Visionaries in the field of artificial intelligence in customer service see radical changes on the horizon, with a tipping point lying just a few years in the future
Article Help your multilingual knowledge base thrive with AI
Data shows that, for global businesses, providing support in multiple languages is well worth the effort.
Article Let the robots have those jobs—the evolving AI-agent relationship
The warnings say robots are coming for our jobs, but it’s more accurate to say they—AI-supported automation, that is—are taking over tasks that should be automated anyway
Article How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities.
Article 5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the customer experience.