Artificial intelligence
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
Latest stories
Whitepaper
1 min read
Thriving during peak seasons with AI
For retailers, it feels like the stakes of peak season are rising each year, and they’re…
Video
4 min read
WATCH NOW: How to keep customers satisfied during periods of hypergrowth
While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…
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Article
4 min read
The role of artificial intelligence in enhancing the festive season shopping experience in the UK
It’s no secret that the festive holidays are one of the busiest times for most retailers…
Article
4 min read
How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
2 min read
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.
Ebook
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
Article
11 min read
Deep learning vs. machine learning: what’s the difference?
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.
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