Artificial intelligence
How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
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How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
Deep learning vs. machine learning: what’s the difference?
Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.
How AI infused immersive CX can help retailers win the battle for customer loyalty
The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…
How AI and data analysis can help your business provide the personalised service customers demand
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalised customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
AI is becoming more evolved and seamless, but how is it impacting CX in 2023?
Today’s customers need organisations to deliver a fast, seamless customer experience (CX) that’s both personalised and…
How AI can help manufacturers revamp their supply chains and be more sustainable
There has been plenty for the manufacturing industry to be concerned about in recent times. The…