Retail
Article
Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
Latest stories
Ebook 4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.
Guide
A Retailer’s Guide to Getting Omnichannel Customer Service Right
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.