Retail

Article

Get behind these 5 eCommerce trends in 2022

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

Latest stories

Shattering the Stereotypes of Chat Article

Shattering the Stereotypes of Chat

“Which channel should I be using to talk to my customers? How can I be ready…

4 Crucial Trends for the 2018 Holiday Retail Season Ebook

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.

Guide

A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.