Retail
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…
Latest stories
3 consumer trends shaping grocery retail in 2023
Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
Why retailers need a digital shelf strategy and tips on getting it right
It’s safe to say that online shopping has exploded. In 2021, online sales surpassed 5.2 trillion…
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
Top 3 things retailers are missing in digital CX
How can retailers create personalised customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
