Retail

Article

Shattering the Stereotypes of Chat

“Which channel should I be using to talk to my customers? How can I be ready…

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4 Crucial Trends for the 2018 Holiday Retail Season Ebook

4 Crucial Trends for the 2018 Holiday Retail Season

In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.

Guide

A Retailer’s Guide to Getting Omnichannel Customer Service Right

Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.