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Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Latest stories

5 min read

Zendesk Dashboards make data work for you

A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…

8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

3 min read

How can sales management tools benefit your customers? 

Sales management software is a great way to keep all of your customer data and customer…

1 min read

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

Guides and ebooks
1 min read

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organisations change their customer support tools every five years on average. Whether…

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