Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
Download this free report to uncover key trends affecting your customer support organisation and learn why:
- Raising customer satisfaction scores is what matters most to them
- Uneven service continues to be the main cause of customer frustration
- Current customer support systems are hard to use and difficult to integrate