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A Retailer’s Guide to Getting Omnichannel Customer Service Right

Last updated July 28, 2021

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Retail Omnichannel eBook

Retail and omnichannel customer service

With consumers shopping in more channels than ever, retailers have been forced to evolve. It’s all about aligning your business to ensure the shopping journey is as seamless, quick and hassle-free as possible.

Still, we all know there are going to be issues as consumers transition from mobile devices to in-store experiences to the web—and back again. That’s when having the right omnichannel customer service programme in place becomes so valuable. Being able to efficiently and effectively serve your customers in the channels they choose will make them happier, breeding loyalty in the long run.

Download this ebook to learn:

  • How to perform a customer service audit
  • Steps for executing and delivering an omnichannel strategy
  • Tips for optimising omnichannel service levels
  • Best practices from brands doing it right