Skip to main content

Helpdesk software

How data is saving the watercooler chat

The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…

Latest stories

10 min read

What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business

Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.

7 min read

What is an enterprise help desk and how does it benefit your team?

Here are the tools that you'll need to meet your customers’ expectations, at scale.

8 min read

What is a help desk?

A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.

1 min read

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

8 min read

Customer feedback form examples and how to write your own

Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.