Internal support
How data is saving the watercooler chat
The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…
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The business imperative of supporting your people
It’s no secret that the workplace has changed quite a bit over the past year.
The reality of uncertainty: Tim Crawford on how CIOs are thinking about the ‘next normal’.
A few months in to what remains a very strange way of living, we know a little bit about how the virus operates, but far from enough.
By 2035, analysts expect a primarily digital society.
"Digital is changing our entire social contract, the implicit understanding of what our society is based on," said Scott Smith, Director of Webinar Content for Gartner
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software could create sensory work experiences that included music, visual environments and even aromatherapy
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
How to structure your customer support organisation
What does a successful customer support team look and feel like? How can companies deliver good…
How to manage your talented customer service team
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.