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Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Introducing Guide Enterprise Article

Introducing Guide Enterprise

With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce

Introducing Content Cues for Zendesk Guide Enterprise Article

Introducing Content Cues for Zendesk Guide Enterprise

Empowering customers to help themselves is major part of a successful customer service organisation.

Differentiate your brands with unique help centre experiences Article

Differentiate your brands with unique help centre experiences

Brands that fall under the same parent company have unique customer bases, branding and personalities. Why should their help centres be any different?

Introducing Guide Enterprise Article

Introducing Guide Enterprise

With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce support costs, and increase internal agent engagement

Article

6 tips for building a thriving Help Centre

Customers want to help themselves.