Customer feedback
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
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Article
13 min read
A business's guide to customer reviews
Ninety-five per cent of customers read reviews before making a purchase. Here's how to get good reviews.
Article
16 min read
Customer complaints: definition, examples and resolution tips
Customer complaints aren’t ideal, but they can help improve your business. Here’s how to handle them in an impactful way.
Article
5 min read
3 smart solutions to common customer service challenges
While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.
Article
3 min read
5 questions to ask customers to improve your customer support
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?
Article
12 min read
Seven examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customers' expectations. Get tips for your team to avoid creating poor customer experiences.
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