Customer feedback

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10 ways to handle customer complaints (+ the top customer complaints)

How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

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A business’s guide to customer reviews Article

A business’s guide to customer reviews

Ninety-five per cent of customers read reviews before making a purchase. Here's how to get good reviews.

3 smart solutions to common customer service challenges Article

3 smart solutions to common customer service challenges

While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.

5 questions to ask customers to improve your customer support Article

5 questions to ask customers to improve your customer support

Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?

Seven examples of bad customer service (and how to be great instead) Article

Seven examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customers' expectations. Get tips for your team to avoid creating poor customer experiences.

Are customer surveys effective? Article

Are customer surveys effective?

How you can learn from customer surveys – without overwhelming customers with them.

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around

Making the most of an NPS survey Article

Making the most of an NPS survey

What can an NPS survey tell you about your customer experience?

The voice of the customer is key to your success Article

The voice of the customer is key to your success

We’ve all been there.