Customer feedback
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
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A business's guide to customer reviews
Ninety-five per cent of customers read reviews before making a purchase. Here's how to get good reviews.
10 ways to handle customer complaints (+ the top customer complaints)
How would you deal with a customer complaint? Play your cards right, and today's upset customers may become your most loyal customers tomorrow.
3 smart solutions to common customer service challenges
While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.
5 questions to ask customers to improve your customer support
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?
Seven examples of bad customer service (and how to be great instead)
Bad customer service is what happens when a company fails to meet customers' expectations. Get tips for your team to avoid creating poor customer experiences.
Are customer surveys effective?
How you can learn from customer surveys – without overwhelming customers with them.
Making the most of an NPS survey
What can an NPS survey tell you about your customer experience?
Be a better listener
You’re a busy support leader with a team to manage and KPIs to meet.