Guides and ebooks
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Guides and ebooks
4 min read
How To Work Better And Smarter In Customer Service
To ensure your customers are always happy, your service team needs to be happy too. By…
Guides and ebooks
1 min read
Best practice for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient and secure.
Guides and ebooks
1 min read
How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guides and ebooks
1 min read
The digital tipping point: How SMBs can accelerate CX success in 2024
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guides and ebooks
Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Guides and ebooks
1 min read
Four key principles for evolving the employee experience
While many companies are looking ahead to re-envision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Guides and ebooks
1 min read
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Guides and ebooks
1 min read
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
Guides and ebooks
1 min read
Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Guides and ebooks
15 min read
Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Guides and ebooks
1 min read
Getting started with Sunshine™
If you’ve ever called a company with a question, only to be bounced to different departments…
Guides and ebooks
1 min read
A guide to mobile CRM
Your sales team are unlikely to be in front of their computers all day, so they…
Guides and ebooks
1 min read
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Guides and ebooks
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Guides and ebooks
14 min read
How help desk software solves support problems
When we say ‘customer expectations’ – the word that comes to mind is ‘rising’. Or it…
Guides and ebooks
1 min read
Optimise your self-service with the right metrics
Analytics work hand in hand with your self-service, providing the data you need to build better…
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