Help centre software
Business chatbots: the ultimate guide to using chatbots in customer service
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Latest stories
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Guides and ebooks | 1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Article | 8 min read
What is a help desk?
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.