Help centre software
Business chatbots: the ultimate guide to using chatbots in customer service
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Latest stories
3 min read
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Guides and ebooks
1 min read
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Article
8 min read
What is a help desk? Definition, benefits, and functions
Effective help desks keep your customers happy and your employees productive. Learn more below.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.