Guides and ebooks
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Guides and ebooks
1 min read
Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Guides and ebooks
5 min read
Customer service structure: how to build an effective support team
Structuring your customer service organisation requires rethinking how to best provide support, what people and skills you need and how you plan to organise it.
Guides and ebooks
1 min read
Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stay with a…
Guides and ebooks
3 min read
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
Guides and ebooks
1 min read
Zendesk’s customer service guide for start-ups
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…
Guides and ebooks
3 min read
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of the 21st-century support operation.
Guides and ebooks
3 min read
Introducing Answer Bot®
A new way for customers to find the answers they seek even faster - introducing Answer Bot.
Guides and ebooks
1 min read
A Retailer’s Guide to Getting Omnichannel Customer Service Right
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
Guides and ebooks
2 min read
How to provide great Facebook customer service
Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…
Guides and ebooks
1 min read
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
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