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How communicating in a simple and concrete manner boosts effectiveness

Ever been on a train and wondered what the announcer is talking about? Whether it’s adding…

Latest stories

2 min read

Community tip: how to set a reminder on a ticket

It’s great to be able to put a ticket on hold but I’m sure you’ve suffered…

5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

7 min read

Show big support for small businesses

Since the enforcement of social distancing and shop closures, turnover in small business stores has plummeted to record low levels. To show our support, we are sharing some examples of our small business heroes offering unique products and services in this changing environment.

2 min read

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers who depend on Zendesk

Guides and ebooks
5 min read

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.

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