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How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
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Article | 1 min read
5 biggest gaps in customer service for small businesses
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more.
Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does.
Article | 9 min read
Agility and the total cost of the customer experience
Introduction. Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.