Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
For growing businesses, fielding every customer service enquiry effectively becomes more and more challenging. Having the…
Support agents don't benefit from clunky interfaces or confusing processes.
Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.
Not all tickets were created equally.
Getting the right information to or from the right people in a large organization is easier said than done.
Designing a support experience that enables you to have natural conversations with your customers, regardless of…