Guide

Insights to Explore: A change management guide

Published May 18, 2020
Last modified June 22, 2020

The role your data plays has probably evolved since your business has grown, which means now is a good opportunity to define new insights, goals and objectives to get the most out of your data.

When making the switch to Zendesk Explore, you’ll see easily-manoeuvrable dashboards, richer customisation options, and a faster data refresh. In this guide, we’ve included tips on planning a successful rollout, strategies for managing change, and how (and when) to get the right stakeholders involved.

You'll also read about:

  • Tips and tricks for harnessing the power of customer analytics in Explore
  • Best practices for planning resources accordingly
  • Strategies for driving tool adoption and taking action