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4 ways to improve call center customer satisfaction
Making connections more personal is just one way to improve call center customer satisfaction. Get the top tips.
Article
1 min read
Uncover the true value of your customer support organisation
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
Article
1 min read
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions
Guides and ebooks
1 min read
A Retailer’s Guide to Getting Omnichannel Customer Service Right
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
6 min read
“Thank you.” What to do with customer complaints.
There it is: The worst customer satisfaction survey ever. The customer lambasted the company, one of…
Article
9 min read
What is customer satisfaction? Definition and importance
Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure – no pressure.
Article
8 min read
12 funniest customer service scenes in film and television
Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there, so…
Article
5 min read
5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back
Article
19 min read
How to manage your talented customer service team
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.
Article
10 min read
Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
Article
1 min read
Welcome Zopim
We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Guides and ebooks
2 min read
How to provide great Facebook customer service
Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…
Ebook
16 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.
Guides and ebooks
1 min read
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
Guides and ebooks
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce – and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Article
15 min read
The business impact of customer service on customer lifetime value
Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…
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