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Page 47
Article
3 min read
Time to build a support operations team
It might be difficult to determine how and when to add a support operations team. Learn how we did it.
Article
5 min read
Say it with an emoji. Yes, even at work.
Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…
Article
1 min read
The Multi-channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.
Ebook
1 min read
4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.
Article
2 min read
Gartner’s Customer Engagement report
With the many available CEC options to research and choose from, it can be challenging to determine which one is the right fit for a company.
Article
3 min read
Tip of the week: auto-assigning tickets
Today’s tip of the week describes how to automatically route tickets to a particular agent, or…
Article
1 min read
Mediaocean empowers better customer support teams and content with Zendesk
Mediaocean is an advertising service and software company, headquartered in New York City, with 1,000 employees serving more than 80,000 clients in over 77 markets and a global media spend of over $140 billion
Ebook
1 min read
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more.
Article
7 min read
Welcome to the wonder of the West Coast work culture
Out west, where the sun is unafraid to make itself known, weekends are consumed with outdoor…
Whitepaper
1 min read
Better customer experiences with omni-channel engagement
Designing a support experience that enables you to have natural conversations with your customers, regardless of…
Article
7 min read
First reply time: 9 tips to deliver faster customer service
First response time refers to how quickly an organisation can respond to a customer. Learn how to measure, track and improve this crucial metric in our guide.
Whitepaper
Why your business needs a sales CRM
With so much money and time invested in sales growth, why are sales leaders still falling…
Article
5 min read
A comprehensive guide to customer service SLAs (and 3 free templates)
Here’s how and why you should create service level agreements.
Article
3 min read
The benefits of proactive chat
The name of the customer service game these days is knowing what your customers need before…
Article
5 min read
6 Reasons why every call centre should use an integrated ticketing system
Despite major improvements in other realms of customer service, many companies are using outdated technology and…
Article
8 min read
Ticket deflection: the currency of self-service
Forrester Research predicts that self-service will be the #1 customer service trend in 2017 because of…
Article
2 min read
Gartner’s 2017 Magic Quadrant for CRM | Zendesk
In this report, Magic Quadrant for the CRM Customer Engagement Centre 2017, Gartner examines the global market for customer service and support applications.
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