Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
We just wrapped up our 14 city “Closing Time” tour, where we’ve been gathering local sales leaders for a face-to-face discussion about how customer expectations about the purchasing process are rapidly evolving, and how the sales profession is changing to keep up. Last month in Austin, we recorded a quick discussion with one of our […]
Expanding omnichannel support with WhatsApp
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Zendesk legal terms update 2019
We are excited to announce that we have updated our Master Subscription Agreement (“MSA”) to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine Conversations product offerings, and address changes in law. A summary of the key revisions is below. If you would like more information about our legal terms, please visit our Customers […]
How support data influences Customer Experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
News apps to be thankful for
We're closing out November with some great new apps
5 benefits of using AI bots in customer service
Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond, businesses and consumers across Europe are taking advantage of Cyber Week deals like never before. While not as zealous as our US counterparts, perhaps, this sale season is now a firm fixture in the calendars of European consumers eager […]
Using data to amplify the Voice of Customer
Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience
Is your customer support team ready for the holidays?
As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush
The difference between chat and messaging
For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them
Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides.
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations.
6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help.
Beyond the bottom line: Building a business on customer empathy
We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea
Time to team up: Zendesk’s new partner program
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
13 tips for a perfect sales presentation
At some point, you’ve probably sat through a terrible sales presentation—bad content, too much text, no images, and no showmanship. This type of presentation isn’t just boring; it can also discourage future sales. A well-executed, customer-centric, and data-driven sales presentation will convince any audience that they need your product or service. We’ll start by discussing […]
What’s the difference between real-time analytics and historical analytics?
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
The 5 most important customer service techniques
Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time
Cultivate community for a better customer experience
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.