AI that delivers real employee resolutions

Zendesk for employee service is an easy-to-use, AI-powered service solution that helps organisations streamline internal support across IT (ITSM), HR (HR service) and other employee-facing departments. Zendesk replaces messy, manual workarounds with a single, unified service platform and AI that actually resolves issues instead of just deflecting them.

AI for employee service is the use of artificial intelligence to help employees find answers, and get faster support, while also helping IT, HR and other departments automate routine tasks and scale service more efficiently.

Zendesk AI is the intelligence powering the world’s most complete service solution, enabling organisations to drive employee service resolutions at scale. It’s ready to use on day one, just like everything we build at Zendesk. There’s no lengthy setup process or months-long training required. And, of course, it’s trusted and secure.

AI ticketing automation provides advantages over traditional ticketing systems. It automates tasks so businesses can do more with less, boosting efficiency and reducing costs. AI improves employee satisfaction through fast response times, quick ticket resolution and personalised support. It also improves over time by learning from each interaction. Learn more about the Zendesk AI-powered ticketing system here.

Zendesk currently provides some AI features within our Suite, including generative search. For more information on pricing and packaging, view our pricing page.

Zendesk is built on the core principles of privacy, security and compliance, by design. Zendesk leverages a set of design principles that not only set the standard for how we design, develop and build everything we do, but that set a clear foundation for our use of AI for customer experiences (CX) and employee experience (EX). Learn more about our approach here.

Zendesk AI leverages a flexible, modular architecture that enables the use of multiple leading Large Language Models (LLMs), including frontier and open-source models. Generative AI features in Zendesk are currently powered by OpenAI (using zero data retention endpoints) or models hosted on Microsoft Azure, Amazon Bedrock or Google Cloud Platform (where the model provider never has access to prompts or outputs). Learn more about our multi-LLM architecture here.