Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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5 min read
9 ways AI can help you communicate better with your customers
From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to…
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6 min read
Why tech leaders must focus on both the customer and employee experience
Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.
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How upgrading and maintaining software can improve productivity
We all know that we should keep our apps and devices up to date. From adding…
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How to track and improve your customer loyalty
Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…
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Why product knowledge is essential in customer service
Excellent customer service depends on knowing what you’re selling like the back of your hand. Business…
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Know it all with a chatbot for customer service
Chatbots are a great way for companies to keep up with growing customer expectations. As AI-powered…
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Big Brands CRM Case Studies 2022
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…
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Talk the talk and walk the walk with inbound process
Even in the digital age, inbound call centres play an important role in customer support. For…
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5 min read
Streamline call centre BPO management with data-driven WFM
As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.
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3 min read
CX Trends 2023: immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
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4 min read
Drive revenue during an economic downturn
Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
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4 min read
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
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5 min read
Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
Article
7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
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5 min read
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…
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5 min read
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
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4 min read
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
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