Customer satisfaction
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
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5 digital banking customer experience trends to consider for 2023
Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.
Making online reviews work for you: A business’s playbook
When was the last time we visited a new restaurant or brought a product from an…
8 customer service standards to elevate your business
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
The ultimate guide to customer segmentation for support teams
Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: help them adopt a customer service mindset.
Dealing with abusive customers: 3 ways to have your team’s back
Learn how to tactfully handle abusive customers and help your team deal with conflict.
How to grow your customer support when scaling your business
According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.