Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
4 min read
How to help remote agents avoid burnout
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
.jpg)
Article
4 min read
How live commerce can break down customer-experience barriers
Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.
Article
14 min read
8 customer service standards to elevate your business
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Article
12 min read
The ultimate guide to customer segmentation for support teams
Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.
Article
6 min read
Multi channel strategy: how many social channels are too many?
Discover how many social channels brands should be using, and which ones are likely to deliver…
Article
6 min read
The 12 essential customer service skills for every employee
Everyone in an organisation needs to know what it takes to keep customers happy. According to…
Article
6 min read
What are customer touchpoints? Examples and how to identify them
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Article
7 min read
Using case swarming to resolve customer issues
With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…
Article
7 min read
What is user adoption and how to achieve it
When your organisation decides to implement a new product, software or tool for employees or customers…
Article
6 min read
New customer challenges in a post-pandemic world
Depending on which side of the coin you’re on, you might think that change can be…
Article
6 min read
How to use customer service to promote business growth
When it comes to growing a business, it’s not all about expansion and profit margins. Customer…
Article
3 min read
Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
Article
11 min read
B2B customer service: what it is and how to do it right
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Article
6 min read
What is good customer care in 2021?
Customer care is a core function of any business – but what does good customer service…
Article
5 min read
Why is customer retention important?
Many businesses measure success by new customer acquisition or increasing their customer base: the bigger the…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.