Skip to main content

Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.


Latest stories

Article
4 min read

How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

Article
4 min read

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

Article
14 min read

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
12 min read

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Article
6 min read

Multi channel strategy: how many social channels are too many?

Discover how many social channels brands should be using, and which ones are likely to deliver…

Article
6 min read

The 12 essential customer service skills for every employee

Everyone in an organisation needs to know what it takes to keep customers happy. According to…

Article
6 min read

What are customer touchpoints? Examples and how to identify them

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

Article
7 min read

Using case swarming to resolve customer issues

With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…

Article
7 min read

What is user adoption and how to achieve it

When your organisation decides to implement a new product, software or tool for employees or customers…

Article
6 min read

New customer challenges in a post-pandemic world

Depending on which side of the coin you’re on, you might think that change can be…

Article
6 min read

How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

Article
3 min read

Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

Article
11 min read

B2B customer service: what it is and how to do it right

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.

Article
6 min read

What is good customer care in 2021?

Customer care is a core function of any business – but what does good customer service…

Article
5 min read

Why is customer retention important?

Many businesses measure success by new customer acquisition or increasing their customer base: the bigger the…

Article
4 min read

How can technology help provide better customer care?

Customer care is a key part of any business, whatever ‘customer’ means to you. And increasingly…

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.