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Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
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Help customers help themselves with AI
With the variety of ways that customers request support—such as email, calling over the phone, initiating…
Infographic Your guide to the wonder years of knowledge management
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
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In good company: expand support beyond customer service
Supporting today’s customers requires an “all hands on deck” approach.