Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
5 min read
The psychology behind customer engagement with surveys
Survey design psychology is a complex field, looking not only at the way your survey appears…
Article
4 min read
How to ensure effective online customer service
In the traditional sense, customer service has always meant being patient, polite and as helpful as…
Article
4 min read
Should you offer customer assistance alongside customer service?
First of all, you might be wondering what exactly is the difference between customer assistance and…
Article
9 min read
Digital-first customer service – it’s good for customers and the bottom line
The way customers expect to interact with businesses has changed.
Guides and ebooks
Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
Article
5 min read
The key to customer service in 2024: daring to be more agile
E-commerce growth in the UK has reached record highs. Across all industries, businesses that invested in improving their adaptability with digital technology are coming out of the pandemic in significantly better shape than their competitors. What lessons can businesses learn?
Article
5 min read
What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.
Article
9 min read
How CX leaders across industries can flex their agility
Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes
Article
10 min read
What is WhatsApp Business? Understanding the difference between WhatsApp and WhatsApp Business
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Article
5 min read
Give your agents the context they need to solve customer problems
When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.
Guides and ebooks
4 min read
How To Work Better And Smarter In Customer Service
To ensure your customers are always happy, your service team needs to be happy too. By…
Article
7 min read
Customer Experience (CX) - Taking a customer-first approach
Customer experience is a term you are probably already familiar with if you’re a mid-market or…
Article
6 min read
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article
6 min read
Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.
Guides and ebooks
1 min read
Best practice for conversational customer service
Companies are gravitating towards conversational customer support for the same reasons customers are: it's fast, personal, convenient and secure.
Article
8 min read
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.