Leadership voices
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.
Latest stories
Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris
This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.
Article
4 min read
How AI infused immersive CX can help retailers win the battle for customer loyalty
The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…
9 min read
Every company needs to be thinking about generative AI – here’s why
Prepare to see massive changes in how customers find products, engage with companies and experience brands – thanks to generative AI. In some cases, these changes are already taking place.
Article
4 min read
Drive revenue during an economic downturn
Conventional platforms are limited when it comes to fuelling growth. Turn ordinary interactions into personal and extraordinary revenue-generating opportunities.
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
4 min read
The role of customer service during an economic downturn
Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.
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