Customer expectations

Article

Millennials vs. Gen Z: how their customer service expectations compare

Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.

Latest stories

B2B customer service: what it is and how to do it right Article

B2B customer service: what it is and how to do it right

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.

Customer expectations have changed. Here’s how to keep up. Article

Customer expectations have changed. Here’s how to keep up.

What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.

How personalisation is transforming the way companies are building relationships Article

How personalisation is transforming the way companies are building relationships

Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…

Transformation in the money transfer industry: The impact of customer expectations Article

Transformation in the money transfer industry: The impact of customer expectations

Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…

How to show customer appreciation (+ customer gift guide) Article

How to show customer appreciation (+ customer gift guide)

Businesses often narrowly focus on growth and what it takes to acquire a new customer.

Send a message—breaking barriers between customers and brands Infographic

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…

Meeting the challenges of modern CX in financial services Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Meeting the advanced challenges of modern CX Whitepaper

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…