Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.
Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.
The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.
We are all living in a time of profound change, but the Covid-19 pandemic has hit…