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3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.
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8 min read
What is a follow the sun model?
The sun never sets for businesses that rely on remote support, and global support, for customer…
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1 min read
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organisation is no easy task.
Article
9 min read
What comes next? How to overcome professional failure and career setbacks.
So, you just got fired from your job. Or you’ve been doing your own thing, but…
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2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
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1 min read
Uncover the true value of your customer support organisation
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
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1 min read
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions
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8 min read
Customer feedback form examples and how to write your own
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.
Article
7 min read
Empathy and humanistic design are customer service game changers
Airports are a petri dish for the worst customer service blunders.
Article
6 min read
“Thank you.” What to do with customer complaints.
There it is: The worst customer satisfaction survey ever. The customer lambasted the company, one of…
Article
9 min read
What is customer satisfaction? Definition and importance
Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure – no pressure.
Article
8 min read
12 funniest customer service scenes in film and television
Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there, so…
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5 min read
5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
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4 min read
6 best practices for chat etiquette
Communicating over live chat support can be different than interacting with a customer in person, on…
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1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back
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19 min read
How to manage your talented customer service team
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.
Article
10 min read
Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
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