Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Whether it’s to inform your sales or marketing teams, it’s likely that you’ve done lots of…
Good customer support is no longer just about resolving post-sales customer complaints or answering technical questions.…
Last year, millions of people around the world went from working in their office, going to…
With customer engagement at a record high, nearly 70% of agents report feeling overwhelmed. Here’s why investing in the wellbeing of your employees benefits your customers too.
Support agents don't benefit from clunky interfaces or confusing processes.
Offering omnichannel customer service is the core of any organization’s support strategy.
The warnings say robots are coming for our jobs, but it’s more accurate to say they—AI-supported automation, that is—are taking over tasks that should be automated anyway
Customer support jobs are most rewarding when agents come through with the right help at the right time.