Article
Workforce optimisation: The ultimate guide for 2024
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
Latest stories
Article
3 min read
The AI-powered future of CX and EX is here – let us be your guide
The Zendesk Relate event is coming to Las Vegas from 16 to 18 April – you’ll see inspiring speakers, gain knowledge to take home and obtain best practice you can implement.
Article
5 min read
Tech for good: How AI is empowering survivors of domestic violence
The fear of speaking out and asking for help is immense, and real, especially for the…
.png)
Article
4 min read
The role of artificial intelligence in enhancing the festive season shopping experience in the UK
It’s no secret that the festive holidays are one of the busiest times for most retailers…
Article
4 min read
The end of the survey era (as we know it) is nigh
Long gone are the days when customer service was just a department and customer experience (CX)…
Article
2 min read
Why women in leadership communities matter, now more than ever
When it comes to gender equality, we still have miles to go. The pandemic, which saw…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.