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Tap into the right self-service analytics to measure success
You know that self-service helps scale support operations, and that self-assist user portals keep customers happy, too.
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4 min read
Using more than technical skills to solve technical issues
When it comes to customer support, there is a wide range of issues a team could be presented with on any given day.
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3 min read
Demystify your data: the 3 types of customer analytics
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions and actionable roadmaps for achieving your desired results
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5 min read
5 Customer experience trends for 2018
Businesses that improve upon their customer experience through technological advances, while also prioritizing what the customer wants ahead of other considerations, will gain a competitive
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3 min read
See your business goals through by offering live chat
It’s crucial that your live chat goals align with your business objectives.
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5 min read
Integration domination
We’ve got plenty of new apps that will help you ensure your customers experience the best support possible.
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2 min read
Holiday retail and the omnichannel customer experience
For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.
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4 min read
Hold the line—your new hold music has arrived
There are plenty of places to get high-quality on hold music for cheap—or even free.
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9 min read
The four C’s of cherry-picking
Learn the causes and solutions Cherry-picking has a negative connotation.
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5 min read
Your customers want an omnichannel customer experience
No one likes the experience of reaching out to a faceless company; they’d rather feel like they’re reaching out to another human—or better yet, a friend.
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5 min read
Knowledge management cultivates high-performing teams
The first prospective customer I spoke to after starting at Lessonly was a call center leader.
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3 min read
Time to build a support operations team
It might be difficult to determine how and when to add a support operations team. Learn how we did it.
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6 min read
Customer support like texting your (girl)friends
We’re each the sum of the five people we spend the most time with, says Olivia June, founder and CEO of VINA.
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5 min read
Say it with an emoji. Yes, even at work.
Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…
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6 min read
5 must-haves in B2C customer support
B2C companies need to invest in features that account for their consumers’ behaviors, so we highlighted the 5 must-haves features that ensure every customer can be heard
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1 min read
The Multi-channel Customer Care Report
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.
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