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6 tips for building a thriving Help Centre

Customers want to help themselves.

Customer experienceKnowledge managementmobileZendesk Guide

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The business impact of customer service on customer lifetime value

Irritating issues affect customers daily. In every industry, a customer will inevitably contact customer service to…

Analyst reports

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Small and mighty: Empowered support teams lead to CX success for SMBs

"Champion" small businesses deliver on customer service, agent experience and agility

Customer expectations

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Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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