Customer Relationships

Guide

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.

Latest stories

How to build customer loyalty with shipping Article

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian.

8 support manager skills to develop Article

8 support manager skills to develop

Organizations and management structures are always changing.

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Figuring out how to reduce customer churn can take a fair amount of work, but putting an actionable strategy in place will ensure that your customers stick around