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Customer relationships

How AI can help manufacturers revamp their supply chains and be more sustainable

There has been plenty for the manufacturing industry to be concerned about in recent times. The…

Artificial intelligenceCustomer relationships

Latest stories

Article
5 min read

How to Calculate Customer Lifetime Value (CLV)

Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting…

Customer loyaltyCustomer relationships

Article
5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

CommunityCustomer experienceCustomer relationshipsEmployee experienceSales webinarsZendesk

Article
4 min read

Here's how a customer-centric approach can help traditional retail banks win back customer trust

While 2020 will certainly go down in history as the year that rocked our economic foundations,…

Customer relationships

Article
7 min read

Bringing empathy to product design

There’s never been a better time to understand our customers. We have access to gazillions of…

Customer relationships

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

6 min read

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

Customer experienceCustomer relationships

Article
7 min read

Empathy and humanistic design are customer service game changers

Airports are a petri dish for the worst customer service blunders.

Customer relationshipsDesign

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