Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
“Which channel should I be using to talk to my customers? How can I be ready…
Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Many factors need to be considered when determining how to staff your chat support channel.
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play