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How chatbots are improving customer experience

Contribution from Camille Franceschi, Co-founder & CEO, Joonbot It is forecasted that by 2022, customer service…

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Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels Article

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

How stereotypes in chat may not be too helpful Article

How stereotypes in chat may not be too helpful

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Shattering the Stereotypes of Chat Article

Shattering the Stereotypes of Chat

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How to improve the customer experience through conversational customer service Article

How to improve the customer experience through conversational customer service

Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Questions to ask when staffing chat Article

Questions to ask when staffing chat

Many factors need to be considered when determining how to staff your chat support channel.

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How Live Chat Helps Businesses and Consumers

Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company

How a great customer experience comes from chat support Article

How a great customer experience comes from chat support

Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play