Chat
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Latest stories
Article How stereotypes in chat may not be too helpful
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Article Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
Article How to improve the customer experience through conversational customer service
Through mobile applications, social networks, and even instant messaging, brands must be where their customers are, interacting in real time and creating a frictionless customer experience.
Guide Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Article Questions to ask when staffing chat
Many factors need to be considered when determining how to staff your chat support channel.
How Live Chat Helps Businesses and Consumers
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
Article How a great customer experience comes from chat support
Live chat alone can't define your customers’ experience - how they navigate the site, how they engage with support, and where they are on the customer journey all come into play
Article Slack kills at onboarding customers: Here’s how
Slack—the team communication tool that is taking over the world—has become ubiquitous and obvious.