Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Pop-up stores bring the best of both worlds to omnichannel retail Article

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Making online reviews work for you: A business’s playbook Article

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

Trending

How retail banks can create opportunities – when they find their voice Article

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times Article

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Guides, research, and more

Conversational data orchestration for smart, seamless CX

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Customer Experience Government Trends 2022

Customer Experience Government Trends 2022

To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…

Customer experience Travel and hospitality Trends 2022

Customer experience Travel and hospitality Trends 2022

With people travelling again, companies can grow their business – and their bottom lines – just…

Latest stories Page 4

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

What is an agent touch? Article

What is an agent touch?

Whether it’s to inform your sales or marketing teams, it’s likely that you’ve done lots of…

When do Zendesk automations run? Guide

When do Zendesk automations run?

Automations are a tool within the Zendesk platform that can be used to change ticket properties…

Closing the gender gap in customer service leadership roles Article

Closing the gender gap in customer service leadership roles

Since last International Women’s Day, women have made significant achievements in leadership representation in the workplace.…

Don’t forget payments in your 2022 customer service strategy Article

Don’t forget payments in your 2022 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

How CX will evolve in 2022 and beyond Article

How CX will evolve in 2022 and beyond

We couldn’t possibly have predicted the changes that have taken place over the past couple of…

How to build customer trust: 4 things to start doing today Article

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.

Customer success vs. customer experience: what’s the difference? Article

Customer success vs. customer experience: what’s the difference?

Customer success vs. customer experience – what differentiates the two? Find out how they’re different and how they work together to improve the customer journey.

Shaping the new customer service agenda in 2022 Article

Shaping the new customer service agenda in 2022

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

8 signs of poor customer service and how to avoid them Article

8 signs of poor customer service and how to avoid them

Quality customer service is important for every business. It keeps customers happy with your product or…

8 ways to adopt and grow a customer service mindset Article

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: help them adopt a customer service mindset.

New year, new integrations Article

New year, new integrations

New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.

How to build a content strategy for your business Article

How to build a content strategy for your business

Content marketing is an important part of today’s digital strategies. Over 80% of marketing teams use…

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

Dealing with abusive customers: 3 ways to have your team’s back Article

Dealing with abusive customers: 3 ways to have your team’s back

Learn how to tactfully handle abusive customers and help your team deal with conflict.

Understanding customer lifecycle management Article

Understanding customer lifecycle management

Businesses need to prioritise customer lifecycle management to both attract customers and retain them. Here’s how to get started with your own client lifecycle management programme.

What customer first really means Article

What customer first really means

Customer first means business success. Here's how.

Using TikTok as an enterprise business Article

Using TikTok as an enterprise business

You might be an avid user of TikTok already, or perhaps your son, daughter, niece, or…

5 ways customer support affects the bottom line

5 ways customer support affects the bottom line

Good customer support is no longer just about resolving post-sales customer complaints or answering technical questions.…

Is customer service the new marketing? Article

Is customer service the new marketing?

Consumer trust in traditional marketing and advertising isn’t what it used to be. According to a…