Appy New Year!
We’re welcoming the new year with some great new apps to help you make the most of Zendesk!
Chat support models: shared vs dedicated
Offering omnichannel customer service is the core of any organization’s support strategy.
Let the robots have those jobs—the evolving AI-agent relationship
The warnings say robots are coming for our jobs, but it’s more accurate to say they—AI-supported automation, that is—are taking over tasks that should be automated anyway
5 questions to ask customers to improve your customer support
Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?
What is tier 0 customer support?
Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.
5 types of difficult customers and how to help them
No matter how much time you spend delivering good customer service, it’s important to remember you can’t please everyone every time. The key is to learn how to make the best of a difficult customer interaction and resolve the issue in a manner that satisfies everyone
Questions to ask when staffing chat
Many factors need to be considered when determining how to staff your chat support channel.
The integration constellation
Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.
Bite Squad perfects orders with smart, personalized support
There’s no shame in it: Sometimes, cooking is too exhausting.
Partners make the sun shine brighter
The promise of technological change in the future is ratcheting up consumer expectations with businesses.
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
Onboarding a business process outsourcer? Follow the four “Ts”
Let’s say you need more customer support reps.
4 surprising findings on big companies and customer support
One size doesn’t fit all when it comes to running a support team.
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities.
Every ticket is a puzzle: One advocate’s drive to solve them
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
How Zendesk customers gain value with ticketing and real-time support
Expectations for the speed of support have skyrocketed.
Using a smart knowledge base to unlock agent potential
Customer support jobs are most rewarding when agents come through with the right help at the right time.
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers
5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the customer experience.