An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.

There are some basics to think about when it comes to using data to improve operations across multiple channels

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Duet is a “super-seat” that gives users access to both Sell and Support, enabling sales and support reps to take advantage of the customer data flow between them

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

Discover agile sales development principles that can be applied to empower reps, improve team performance and navigate key trends

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

Customer service reps are less engaged in their work when they use call center scripts that don’t have the flexibility they need to interact with customers

A new month means new Zendesk integrations

Welcome Smooch to the Zendesk family. We’re excited to see our customers develop messaging experiences that will exceed their own customers' expectations.

Regardless of what you call these support teams, there are many solutions that help you better meet customers’ needs

Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.

We identify three customer service goals that companies can measure and the metrics they need to do so

In the era of the customer, the customer service job has evolved beyond its tired clichés and become a full-fledged (and promising) career

Robin Frerichs is in the unique position of supporting Zendesk support agents, building a bridge between customer experience and the advocate experience

Envoy, a Zendesk premier partner, shares how they quickly built an app for adding personalized touches to the customer experience, and did so with a flexible CRM platform

They also bring lousy headlines. Hey, they can’t all be hits

After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth

The interview process leaves a distinct impression on candidates — whether good or bad. No matter what happens, candidates will evaluate your company based on how the interview process goes. Nearly 60% of job seekers say they’ve had a poor candidate experience. Not only that, 72% of candidates share their experience online, for example, through […]

As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport