A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.

With just a little forethought, your sales team and company can be smart data owners. Here’s a list of 8 ways you can effectively manage your customer data

Marketplaces are an incredible resource with nearly limitless possibilities, but they can be overwhelming and confusing if you don’t know what to look for

Discover what customer relationship management actually is, why it’s important, how to select the best CRM software, and more

As one of the world’s largest grooming and beauty subscription services, Birchbox is obsessed with giving customers a personalized, white-glove experience

The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond

In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider

How India’s largest crowdfunding platform doubled donations with WhatsApp

We're wrapping up summer and preparing for fall with some brand new integrations

Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.

Customer support leaders need to create an agent training process that's simple, repeatable, and scalable. Here's how

We’re closing out July with some great new integrations

Every business needs to consider how to continuously deliver better customer experiences that can compete with the likes of today’s leading brands

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering

Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike

See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming integration: the Zendesk Events Connector

As a Community Engagement Specialist, Brett Bowser applies years of hands-on customer-service skills to a different, and increasingly essential support experience

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve your sales productivity

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Learn about some great new apps to help improve and extend your Zendesk experience

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within our current understanding of customer service