Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
Onboarding a business process outsourcer? Follow the four “Ts”
Let’s say you need more customer support reps.
4 surprising findings on big companies and customer support
One size doesn’t fit all when it comes to running a support team.
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities.
Every ticket is a puzzle: One advocate’s drive to solve them
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.