Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Pop-up stores bring the best of both worlds to omnichannel retail Article

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Making online reviews work for you: A business’s playbook Article

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

Trending

How retail banks can create opportunities – when they find their voice Article

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times Article

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Guides, research, and more

Conversational data orchestration for smart, seamless CX

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Customer Experience Government Trends 2022

Customer Experience Government Trends 2022

To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…

Customer experience Travel and hospitality Trends 2022

Customer experience Travel and hospitality Trends 2022

With people travelling again, companies can grow their business – and their bottom lines – just…

Latest stories Page 3

This is how confidence can help your customer service

This is how confidence can help your customer service

Well-trained customer service representatives also elevate a company’s brand and reputation, resulting in positive word of…

Improve customer experience with AI and conversational service

Improve customer experience with AI and conversational service

            It’s impossible to overstate the importance of customer service. This…

What is a customer service specialist?

What is a customer service specialist?

A customer service specialist is one of the people a customer will interact with when they…

Building high-performing teams with shared values

Building high-performing teams with shared values

It goes without saying that every leader wants to have a high-performing team, but what is…

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour) Article

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How To Create A Positive Work Culture Article

How To Create A Positive Work Culture

What is workplace culture? There is more to running a successful business than just turning a…

Six things we’re learning about thriving in a hybrid work environment Article

Six things we’re learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…

Marketing: how to improve customer acquisition Article

Marketing: how to improve customer acquisition

We are forever being reminded that retaining existing customers is more cost-effective than going out and…

Future-proofing your customer experience with asynchronous messaging Article

Future-proofing your customer experience with asynchronous messaging

In a recent study commissioned by Zendesk, just 39% of customer service agents said they were…

Get behind these 5 eCommerce trends in 2022 Article

Get behind these 5 eCommerce trends in 2022

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

Building a customer-centric service model for IT services and tech firms Article

Building a customer-centric service model for IT services and tech firms

When done right, technology can help companies create great customer experiences. This is why 82% of…

Multi channel strategy: how many social channels are too many? Article

Multi channel strategy: how many social channels are too many?

Discover how many social channels brands should be using, and which ones are likely to deliver…

The 12 essential customer service skills for every employee Article

The 12 essential customer service skills for every employee

Everyone in an organisation needs to know what it takes to keep customers happy. According to…

Here’s how a customer-centric approach can help traditional retail banks win back customer trust Article

Here’s how a customer-centric approach can help traditional retail banks win back customer trust

While 2020 will certainly go down in history as the year that rocked our economic foundations,…

Supporting your agents is the key to unlocking business growth Infographic

Supporting your agents is the key to unlocking business growth

Customer Experience Retail Trends 2022

Customer Experience Retail Trends 2022

Retailers understand that the success of their business depends on the success of their customer service…

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Zendesk provides Vimeo with a flexible solution to easily scale customer support operations

Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.

Why creative bot names help build your brand – and better customer relationships Article

Why creative bot names help build your brand – and better customer relationships

Sometimes a rose by any other name does not smell as sweet – particularly when it comes to your company's chatbot. Learn how to choose a creative and effective company bot name.

Beyond buzzwords: how small companies are using AI, automation and conversations to grow in 2022

Beyond buzzwords: how small companies are using AI, automation and conversations to grow in 2022

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

What is customer experience optimisation? (+3 actionable tips) Article

What is customer experience optimisation? (+3 actionable tips)

The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimisation. But a few tactics can help boost your efforts.