Sales

How to lead a digital transformation Article

How to lead a digital transformation

With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.

What is social selling? Definition, index and examples Article

What is social selling? Definition, index and examples

Build brand credibility and customer relationships online through social selling.

Cold calling scripts: 16 examples and templates (+ call tips) Article

Cold calling scripts: 16 examples and templates (+ call tips)

Cold calling scripts are one of the most useful tools for connecting with prospects in a friendly, productive way. If nerves are high, follow these templates very closely at first.

12 smart sales goals for your team Article

12 smart sales goals for your team

Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.

Service

How customer experience is helping payment companies and digital banks  to differentiate Article

How customer experience is helping payment companies and digital banks to differentiate

As consumers, we are living our lives through technology – and increasingly mobile technology at that.…

How insurtech disruptors are teaching the industry a valuable lesson in customer experience Article

How insurtech disruptors are teaching the industry a valuable lesson in customer experience

There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…

Google Business Messages: 3 best practices for customer service teams Article

Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Culture

Making hybrid working work for your team Article

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

The future of customer experience: how VR, AR and 5G are changing customer service Article

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…

Why the digital evolution starts with customer loyalty Article

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

A guide to building a customer-centric organisational culture Article

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Trending

Grocery shopping 2.0: The rise of quick commerce and the challenges for CX Article

Grocery shopping 2.0: The rise of quick commerce and the challenges for CX

During the past couple of years as we found ourselves homebound due to various Covid lockdowns…

The challenges of modern CX in financial services Article

The challenges of modern CX in financial services

On 1 October JP Morgan launched its new digital retail bank in the UK. As one…

Rising above the average: Modernising CX in Financial Services Article

Rising above the average: Modernising CX in Financial Services

The Financial Services industry is a highly dynamic and challenging environment, as seen in part 1.…

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Guides, research, and more

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

Important Emerging Technologies in the Digital Workplace: A Gartner® report

Important Emerging Technologies in the Digital Workplace: A Gartner® report

A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe Guide

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Latest stories Page 3

How to use customer service to promote business growth Article

How to use customer service to promote business growth

When it comes to growing a business, it’s not all about expansion and profit margins. Customer…

What skills and metrics CX teams need in e-commerce: An analysis

What skills and metrics CX teams need in e-commerce: An analysis

The 2020s will be remembered as the decade where e-commerce finally gained mainstream acceptance and use – but what does that mean for CX teams trying to keep up?

How to develop an HR team that hires the best sales reps Article

How to develop an HR team that hires the best sales reps

Great sales reps can be the most important people in your business. The very best have…

How to create a compelling sales value proposition Article

How to create a compelling sales value proposition

Your sales value proposition is one of the most important tools in your arsenal when it…

How to use Facebook Messenger for customer service Article

How to use Facebook Messenger for customer service

Not all lockdown trends stick – if your sourdough expired weeks ago, you’re not alone. But…

Agile retailers reimagine customer service Article

Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

Advancing CX maturity 2021: learning from CX champions

Advancing CX maturity 2021: learning from CX champions

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy) Article

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

Report: The State of CX Maturity among SMBs of Europe

Report: The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

How to talk to your team about improving your CX Article

How to talk to your team about improving your CX

Customer experience is everything. And by everything, we mean that CX is every single feeling a…

How to use Facebook Messenger for customer service

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

What is knowledge management? Article

What is knowledge management?

Knowledge management (KM) is the process of storing, processing, and sharing organisational knowledge; that is, the…

How to use data to make your customer relationship management more effective  Article

How to use data to make your customer relationship management more effective 

If your business has any contact with customers, then you have a wealth of data at…

CX Maturity: How does your organisation stack up? Article

CX Maturity: How does your organisation stack up?

If you’re a CX professional, you’ve probably heard it said that the majority of today’s companies…

Infographic: Employee Experience (EX) at the tipping point Infographic

Infographic: Employee Experience (EX) at the tipping point

Agile leadership for CX organisations Article

Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

Shaping an agile culture Article

Shaping an agile culture

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

The future of work for IT teams is supporting hybrid workforces

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly. They also don’t always have the tools they need to work effectively and provide a seamless experience.

How can sales management tools benefit your customers?  Article

How can sales management tools benefit your customers? 

Sales management software is a great way to keep all of your customer data and customer…

Can chatbots make the insurance industry more human? Article

Can chatbots make the insurance industry more human?

When you think insurance, you probably don’t think digital innovation. For most of us, shopping for…