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Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
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Gartner Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Centre.
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
Meeting the advanced challenges of modern CX
For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…