Whitepaper

Whitepaper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

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Meeting the advanced challenges of modern CX Whitepaper

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Meeting the challenges of CX in modern manufacturing Whitepaper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX Whitepaper

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Engaged employees and collaboration: how internal help desks help Whitepaper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

How to justify your sales CRM cost Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Optimise your sales CRM to improve customer service Whitepaper

Optimise your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Why enterprise companies’ employees need help-desk software Whitepaper

Why enterprise companies’ employees need help-desk software

Enterprise companies – especially ones that operate in the technology, healthcare, energy and manufacturing sectors –…

SFA software evaluation template Whitepaper

SFA software evaluation template