Skip to main content

Whitepaper


Top 5 CX challenges retailers are facing during the cost-of-living crisis

Many European retailers are investing in AI as a leading technology to make their customer service…

Latest stories

Whitepaper
2 min read

Gartner Magic Quadrant for the CRM Customer Engagement Centre

Zendesk is named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Centre.

Whitepaper
1 min read

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Whitepaper
1 min read

Meeting the advanced challenges of modern CX

For large organisations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Whitepaper
1 min read

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Whitepaper
1 min read

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…

Whitepaper
1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Whitepaper

How to justify your sales CRM cost

While you might be convinced that your sales team needs a CRM, others within your organisation…

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.