Top 5 CX challenges retailers are facing during the cost-of-living crisis

The retail industry is under extreme pressure due to the unprecedented cost-of-living crisis. However, consumers continue to hold an unwavering affection for their favourite brands and seek out memorable service experiences. Download our comprehensive whitepaper and discover the top 5 challenges retailers need to overcome to thrive in these circumstances.

In partnership with

Last updated September 6, 2023

Many European retailers are investing in AI as a leading technology to make their customer service teams more agile and efficient, especially when it comes to dealing with higher request volumes.

In this report, in partnership with Retail Gazette, you will learn:

  • The five main challenges European retailers are currently facing
  • Relevant insights into other types of investments that can help retailers keep up with customers’ expectations