Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?
Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.
With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
When was the last time we visited a new restaurant or brought a product from an…
Having to live very differently over the past couple of years has turbo-charged our collective transition…
We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…
Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.
Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…
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Get a quick introduction to conversational data orchestration powered by Zendesk.
To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…
With people travelling again, companies can grow their business – and their bottom lines – just…
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A cohesive team is at the core of any successful business. A cohesive team can be…
Applications always grow out of a need, whether that’s a very specific tool that does a…
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
A strong sales prospecting strategy is key to growing your audience and your bottom line.
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Sales is a mind game. You can’t expect to convert a lead into a customer if…
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…
Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.
Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.
Blow past your quotas with sales tactics that work to build trusting relationships.
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.
With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.
Build brand credibility and customer relationships online through social selling.