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Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.

Customer Experience Government Trends 2022
To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…

Customer experience Travel and hospitality Trends 2022
With people travelling again, companies can grow their business – and their bottom lines – just…
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8 behaviours of a cohesive team
A cohesive team is at the core of any successful business. A cohesive team can be…

How to use app integration effectively
Applications always grow out of a need, whether that’s a very specific tool that does a…

3 ways healthtech startups are improving the patient experience
VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

What is a ticketing system? (+3 ways companies use them)
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Sales prospecting 101: A beginner’s guide
A strong sales prospecting strategy is key to growing your audience and your bottom line.

Chatbots vs. conversational AI: What’s the difference?
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

How to use sales psychology to increase lead conversion rates
Sales is a mind game. You can’t expect to convert a lead into a customer if…

2022: The year of customer service-led growth
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

EU-US data transfers after Schrems II
Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Using TikTok for customer service: 4 brand examples + takeaways
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

What is sales velocity? Meaning, formula, and report
Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

Understanding customer touchpoints—and why they matter
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

3 ways to provide an AI customer experience
Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

Sales tactics that work: Tactical selling simplified
Blow past your quotas with sales tactics that work to build trusting relationships.

Forrester Consulting TEI study evaluates the ROI of Zendesk
Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

How to lead a digital transformation
With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.

Important Emerging Technologies in the Digital Workplace
A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.

What is social selling? Definition, index and examples
Build brand credibility and customer relationships online through social selling.

Aligning sales and customer service: how and why
Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.