Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

The 3 keys to successful automated brand interaction Article

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

Pop-up stores bring the best of both worlds to omnichannel retail Article

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

Making online reviews work for you: A business’s playbook Article

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

Trending

How retail banks can create opportunities – when they find their voice Article

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times Article

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Guides, research, and more

Conversational data orchestration for smart, seamless CX

Conversational data orchestration for smart, seamless CX

Get a quick introduction to conversational data orchestration powered by Zendesk.

Customer Experience Government Trends 2022

Customer Experience Government Trends 2022

To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…

Customer experience Travel and hospitality Trends 2022

Customer experience Travel and hospitality Trends 2022

With people travelling again, companies can grow their business – and their bottom lines – just…

Latest stories Page 5

8 behaviours of a cohesive team Article

8 behaviours of a cohesive team

A cohesive team is at the core of any successful business. A cohesive team can be…

How to use app integration effectively Article

How to use app integration effectively

Applications always grow out of a need, whether that’s a very specific tool that does a…

3 ways healthtech startups are improving the patient experience Article

3 ways healthtech startups are improving the patient experience

VC funding for healthtech startups is at an all-time high. Here's how industry leaders are rethinking the healthcare experience, from app visits to doctor visits.

What is a ticketing system? (+3 ways companies use them) Article

What is a ticketing system? (+3 ways companies use them)

Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.

Sales prospecting 101: A beginner’s guide Article

Sales prospecting 101: A beginner’s guide

A strong sales prospecting strategy is key to growing your audience and your bottom line.

Chatbots vs. conversational AI: What’s the difference? Article

Chatbots vs. conversational AI: What’s the difference?

Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.

How to use sales psychology to increase lead conversion rates Article

How to use sales psychology to increase lead conversion rates

Sales is a mind game. You can’t expect to convert a lead into a customer if…

2022: The year of customer service-led growth Article

2022: The year of customer service-led growth

While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…

EU-US data transfers after <em>Schrems II</em> Article

EU-US data transfers after Schrems II

Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.

Using TikTok for customer service: 4 brand examples + takeaways Article

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

What is sales velocity? Meaning, formula, and report Article

What is sales velocity? Meaning, formula, and report

Understanding sales velocity enables your company to redefine its sales pipeline and process to increase lead conversion and revenue.

Understanding customer touchpoints—and why they matter Article

Understanding customer touchpoints—and why they matter

Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.

3 ways to provide an AI customer experience

3 ways to provide an AI customer experience

Learn how you can use AI to improve the customer experience at every touchpoint—and why you should.

Sales tactics that work: Tactical selling simplified Article

Sales tactics that work: Tactical selling simplified

Blow past your quotas with sales tactics that work to build trusting relationships.

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting TEI study evaluates the ROI of Zendesk

Forrester Consulting evaluated the potential return on investment from implementing Zendesk products. Here's what they found.

How to lead a digital transformation Article

How to lead a digital transformation

With both customers and employees embracing the digital economy, more and more businesses are pursuing digital transformations.

Important Emerging Technologies in the Digital Workplace

Important Emerging Technologies in the Digital Workplace

A new report from Gartner outlines the technologies and strategic actions companies should take to prepare and succeed in the new future of work.

Excellent service becomes a critical business priority in the UK Infographic

Excellent service becomes a critical business priority in the UK

What is social selling? Definition, index and examples Article

What is social selling? Definition, index and examples

Build brand credibility and customer relationships online through social selling.

Aligning sales and customer service: how and why Article

Aligning sales and customer service: how and why

Drive profits and transform your brand by breaking the silos between your sales and support teams. It’s easy, and it’s essential.