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Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

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Sustainable shopping: Why retailers must go all in on green

According to researchers from the National Retail Federation, half of all shoppers will pay extra for…

Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

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Why manufacturers must shift gears from product to CX, powered by AI

Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

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How the UK’s top 30 ecommerce retailers are taking online CX to the next level

Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…

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Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.

Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris

This year’s WorldPride theme is Gather. Dream. Amplify. In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of Pride employee committee, Scott Morris, shines a light on why now is such a pivotal moment for Pride community members and allies to rally together.

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Deep learning vs. machine learning: what’s the difference?

Here’s the easiest takeaway for understanding the difference between deep learning and machine learning: all deep learning is machine learning, but not all machine learning is deep learning.

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How AI infused immersive CX can help retailers win the battle for customer loyalty

The money in our wallets doesn’t go as far as it used to. Prices are increasing—the…

How AI is boosting agent intelligence – and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.

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CX Trends 2023: Investments in AI are paying off

How manufacturers can cut service costs with AI and automation

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

How to cut retail customer service costs with artificial intelligence

Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.

How tech companies are using AI to control costs in ‘year of efficiency’

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

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New standard in CX–measuring customer emotions

Take a moment and think about your latest purchasing experiences. Can you recall buying a product…

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The new frontier in finserv: immersive CX with conversational AI

Getting customer service right is vital for customer retention across all sectors, but the stakes are especially high for financial service providers, given the high lifetime value of customers, and the increasing shift from brick-and-mortar to online banking. Artificial Intelligence (AI) is playing a critical role in customer journeys, giving customers new ways to bank.

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15 min read

What are customer profiles? A complete guide, examples and free templates

Leverage data to build rich customer profiles so you can provide more relevant, personalised experiences.

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Value chain: definition, examples and guide

The value chain gives you the tools to maximise your company’s value and profit margin by evaluating all business activities.

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100+ catchy sales slogans and taglines that customers will love

Memorable sales slogans and taglines are the earworms of marketing. Learn what makes a great one and how to harness its power to accelerate sales.