The integration constellation
Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.
Bite Squad perfects orders with smart, personalized support
There’s no shame in it: Sometimes, cooking is too exhausting.
Partners make the sun shine brighter
The promise of technological change in the future is ratcheting up consumer expectations with businesses.
Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
Improvements to Zendesk’s terms and policies
It’s the blog post that you’ve anxiously been awaiting—Zendesk’s updates to its Terms and Policies!
What everyone should know about integrated phone support
Unfortunately, most companies don’t have an integrated solution for phone support. Isn’t it time we shine a light onto phone support operations?
Onboarding a business process outsourcer? Follow the four “Ts”
Let’s say you need more customer support reps.
4 surprising findings on big companies and customer support
One size doesn’t fit all when it comes to running a support team.
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities.
Every ticket is a puzzle: One advocate’s drive to solve them
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
How Zendesk customers gain value with ticketing and real-time support
Expectations for the speed of support have skyrocketed.
Using a smart knowledge base to unlock agent potential
Customer support jobs are most rewarding when agents come through with the right help at the right time.
Support your support with self-service
More than 20% of agent time is spent looking for info, but having a good knowledge base of content can aid agents with the information they need to better serve customers
5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the customer experience.
Putting customers on the pathway to financial health
Anyone who’s ever bought a car, rented an apartment or made a personal budget knows that finances aren’t always straightforward, especially if you’ve had bad luck with credit
Proven tips for retailers to make the most of this holiday shopping season
We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy.
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
How to satisfy customers using the right tone of voice
Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt that emoticons were too informal for customer support. Similarly, 26% said
