Topics
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
Latest stories
Article
5 min read
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Article
5 min read
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
Article
7 min read
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
5 min read
Horizontal Experience: what is it and how can companies benefit from it?
It’s no secret that customer experience is now influencing the way many companies operate. Adopting a…
Article
2 min read
Engage, deflect or convert? How Proactive Messages drive better conversational experiences
Proactive Messages help deflect tickets, convert leads and create better conversational experiences for customers.
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