Latest stories
Page 2
Article
5 min read
iGaming customer support strategies for high-demand moments
Mastering iGaming & Betting peak seasons iGaming and Betting peak seasons are an inevitable part of…
8 min read
AI customer service agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
Article
7 min read
iGaming compliance: redefined through customer support
iGaming compliance: turning service into strategy In regulated iGaming and betting markets, compliance isn’t a box…
Article
1 min read
Service desk chatbots: A jump-start guide for 2026
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Article
6 min read
What is quality assurance (QA)? a complete guide
Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Article
7 min read
All bets on AI: scaling iGaming customer support
A new landscape redefining scalability in iGaming As regulations tighten in some markets and new jurisdictions…
Article
4 min read
Accelerate your CX in 2026: A 5-step AI readiness checklist
This is part 1 of our AI Readiness series, designed to help CX organisations prepare to…
Article
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
Podcast
From scripts to Agentic AI: how Bally’s is redefining iGaming customer support
In this podcast, Zendesk’s Sarah Al-Hussaini (VP, AI GTM) sits down with Matt Litherland, Director of…
Article
8 min read
AI in manufacturing: Top use cases and benefits
AI is transforming manufacturing by making operations more adaptive and data-driven. Read on to see how it's reshaping the future of manufacturing.
Article
5 min read
Advancing the Resolution Platform to set a new standard for service
Here at Zendesk, we’re focused on a singular goal: delivering resolutions that help customers and companies…
Guides and ebooks
3 min read
Guidance on blending AI and empathy to reimagine retail
The world of retail is changing at a pace, and so are the expectations of shoppers.…
Article
How to create an employee development plan + free templates
Discover the organisational impact of an employee development plan and how it can affect the employee experience. Use our free templates to get started today.
Article
5 min read
Customer experience: the hidden ace in iGaming & Betting
The true ace up the sleeve? Customer Experience (CX). As a Sales Director at Zendesk, I…
Article
Call centre analytics: Key types, KPIs, and how to use them
What are call centre analytics? Call centre analytics involve monitoring and analysing customer interactions within a…
Article
4 min read
Agentic AI vs generative AI: What sets them apart
When most people hear artificial intelligence (AI), they think of tools like ChatGPT or Google Gemini.…
Article
8 min read
AI in government: How it's being used and future trends
Governments worldwide are using AI to automate tasks, improve citizen support, and increase efficiency. See how these changes are unfolding today.
Article
9 min read
What are large language models? A guide to LLMs in CX
Discover what large language models are, their use cases, and the future of LLMs and customer service.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.