Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Don’t forget payments in your 2022 customer service strategy Article

Don’t forget payments in your 2022 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

How to build customer trust: 4 things to start doing today Article

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.

Trending

How retail banks can create opportunities – when they find their voice Article

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Shaping the new customer service agenda in 2022 Article

Shaping the new customer service agenda in 2022

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

Guides, research, and more

3 ways to deepen trust and build relationships through personalisation

3 ways to deepen trust and build relationships through personalisation

Learn how to get personal with comprehensive customer information and build trust across any and every channel.

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

The Zendesk Employee Experience Trends Report

The Zendesk Employee Experience Trends Report

Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.

Latest stories Page 2

The advantages of using Facebook for business

The advantages of using Facebook for business

Over 160 million businesses use Facebook every month, and according to their reports, the platform had reached 2.8…

How to keep innovating at work

How to keep innovating at work

It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…

What is CRO and how you can use it to increase revenue

What is CRO and how you can use it to increase revenue

Did you know that the average bounce rate for most websites falls somewhere between 26% and 70%?…

Hard Skills vs Soft Skills

Hard Skills vs Soft Skills

What are hard skills and soft skills? Hard and soft skills refer to two different sets…

What is the future of marketing automation?

What is the future of marketing automation?

A 2019 survey on the state of marketing automation found that 75% of companies were already using…

Social media strategy—how is it done?

Social media strategy—how is it done?

Social media. Everyone uses it, but not everyone does so effectively. Companies with a robust social…

Value chain analysis how-to: Definition, examples and guide Article

Value chain analysis how-to: Definition, examples and guide

Value chain analysis (VCA) allows you to increase your company’s profit margin through a deep-level understanding of its inner workings.

What makes a great digital strategy?

What makes a great digital strategy?

Crafting a digital marketing strategy is essential for business success. You must think about more than…

This is how confidence can help your customer service

This is how confidence can help your customer service

Well-trained customer service representatives also elevate a company’s brand and reputation, resulting in positive word of…

Improve customer experience with AI and conversational service

Improve customer experience with AI and conversational service

            It’s impossible to overstate the importance of customer service. This…

What is a customer service specialist?

What is a customer service specialist?

A customer service specialist is one of the people a customer will interact with when they…

Building high-performing teams with shared values

Building high-performing teams with shared values

It goes without saying that every leader wants to have a high-performing team, but what is…

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour) Article

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How To Create A Positive Work Culture Article

How To Create A Positive Work Culture

What is workplace culture? There is more to running a successful business than just turning a…

Six things we’re learning about thriving in a hybrid work environment Article

Six things we’re learning about thriving in a hybrid work environment

Over the past couple of years, the pandemic – and numerous lockdowns – have significantly reshaped…

Marketing: how to improve customer acquisition Article

Marketing: how to improve customer acquisition

We are forever being reminded that retaining existing customers is more cost-effective than going out and…

Future-proofing your customer experience with asynchronous messaging Article

Future-proofing your customer experience with asynchronous messaging

In a recent study commissioned by Zendesk, just 39% of customer service agents said they were…

Get behind these 5 eCommerce trends in 2022 Article

Get behind these 5 eCommerce trends in 2022

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

Building a customer-centric service model for IT services and tech firms Article

Building a customer-centric service model for IT services and tech firms

When done right, technology can help companies create great customer experiences. This is why 82% of…

Multi channel strategy: how many social channels are too many? Article

Multi channel strategy: how many social channels are too many?

Discover how many social channels brands should be using, and which ones are likely to deliver…