Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers
The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
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The IT dilemma: Balancing data privacy and personalisation in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
Report: IT leaders tackle new challenges with security, AI & CX
IT leaders have been responsible for keeping systems up to date and managing security issues. With…
Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
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Can Zendesk be used as a CRM?
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…
Improve Net Promoter Score with customer service software
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
Customer service reports every business needs
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
Zendesk triggers: what you need to know
Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
Why more financial firms are banking on AI for better CX
For most people, having a bank account is second nature. It facilitates so many of the…
How AI is making more intelligent CX and service agents
The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…
Interacting with university staff: are students satisfied with the current state of student experience?
The state of the student experience at universities around the world has been a topic of…
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
How AI can help businesses hedge against uncertainty
For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.
Here’s why AI is the key to more empathetic customer experience
If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experience at scale.
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
Gartner: 3 Ways AI Benefits Customer Service Organisations
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
Humans x chatbots: How this winning combination best serves banks
The customer journey in banking has drastically changed in recent years. The days of visiting a…
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…