Improve customer experience
Article The impact of COVID-19 on CX: Zendesk’s Benchmark Snapshot
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Article Why messaging is set to be the 2020 customer channel for business
Many businesses are settling into a new reality – finding ways to work from home while…
Infographic Send a message—breaking barriers between customers and brands
Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…
Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
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Using a CRM for sales pipeline management
We’ll go through the 7 steps to follow to create an effective sales pipeline management process, while also looking at how a sales CRM can be a beneficial pipeline management tool
Article How to boost your sales success rate with live chat
Chat provides a direct line between a rep and their prospective customers. Sales teams can use chat to generate leads, improve sales conversion rates and identify upselling opportunities.
Article How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite and Sunshine
Article Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
Guides, research, and more
Guide Why good employee experience is the backbone of good customer experience
Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.
Guide Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Article Gartner’s 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
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Whitepaper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
Whitepaper Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding top-of-the-range digital and in-store experiences…
Article Customer-relationship management: a guide
In this customer-relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement and lead to better business outcomes.
Article Helping to prepare your team: Getting the most from Zendesk
We have compiled a list of product features and ideas to help your team continue to work effectively from home
Article Zendesk update: staying safe and working for you
Our top priorities are to keep our employees safe and to support the companies and customers who depend on Zendesk
Article 12 big reasons customer service training matters
It's hard to make time for a training programme when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips
Guide Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Whitepaper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Article The best lead scoring models have these seven factors
To consistently find strong potential customers, sales reps need a lead scoring model. Here, we’ll look at the seven factors that all robust lead scoring models have in common.
Article The state of messaging 2020: Conversational business goes mainstream
In our annual conversational business report, The state of messaging 2020, we look at the biggest messaging stories from the past year, along with research, reporting and predictions about how the future of messaging between brands and customers will play out
Article Five ways in which financial services can use messaging to create a better experience
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalised and secure messaging experiences
Article The four most important ways in which software affects your customer experience
Customers may not be interested in your customer-experience software – but your company absolutely should be.
Article 4 factors hindering your close rate
We’ll talk about the four most common factors that hinder close rates and how to eliminate…
Article The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Article 3 best practices to cultivate loyalty in customer service
Not long ago, loyalty in customer service was fairly simple, both in meaning and in method.…
Article How stereotypes in chat may not be too helpful
We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Article Expanding omnichannel support with WhatsApp
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Article Shattering the Stereotypes of Chat
“Which channel should I be using to talk to my customers? How can I be ready…
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…