Article Ways to innovate into 2021 – and beyond
Looking into 2021, the winners from a business standpoint will be those who apply the quick-fire lessons of 2020 and prepare to innovate in new ways going forwards. Here are three key things businesses should bear in mind for the year ahead.
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Choose the right customer-service solution for your business
Setting up your customer-support organisation for success is the first step towards offering excellent customer experience.…
Forrester report: The Case For Asynchronous Messaging: Apple Business Chat, Facebook Messenger, WhatsApp
IT leaders are at the forefront of delivering exceptional customer and employee experiences, while keeping operational…
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Find out how the leaders are driving CX success.
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Is your customer support team ready for the Christmas season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
How deep learning drives better customer experience
Guest blog from Pyry Takala, CEO, TypeGenie The generational shift from Millennials to Generation Z is…
How the demands of Gen Z shape the future of customer service
Guest blog from Christian Blomberg, Chief Customer Officer, Solvemate It’s time to rethink your customer service…
Article How personalisation is transforming the way companies are building relationships
Guest blog from Guillaume Moubeche, CEO, lemlist No suit or dress feels like the one that’s…
Article The ultimate guide to customer service chatbots
Chatbots are most successful when customer service leaders use them to empower agents. Learn how to foster agent-bot partnerships
Article How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
How to use Instagram for business
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops and Stories — with the help of automation, live agents, and solutions like Zendesk.
Article Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
How data is saving the watercooler chat
The COVID-19 pandemic has led to government restrictions that have abruptly and unexpectedly transformed the way…
Article How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Article Four ways in which Zendesk can make your life easier, now
Keeping up with customers' expectations is vital to your business – and this means nimble support operations. Here are four ways in which Zendesk can help you deliver the best customer service (and make your life easier).
Article How we work: the employee experience reimagined
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
Article A guide to customer service reports
Discover the reports that help you better understand and improve the customer experience.
Article Integrations galore
Here are the newest integrations from Zendesk to help your agents provide the perfect customer experience.…
Guide Are you set up to deliver exceptional customer experience?
Are you set up to deliver the modern CX your customers demand? This guide will walk you through Zendesk's four key ingredients for support success.
Article What omni-channel really means
Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.
Article Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
Article Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 list recognises top cloud and software startups. Find out why so many of these companies are prioritising customer experience.