Support agents don't benefit from clunky interfaces or confusing processes.

We’re welcoming the new year with some great new apps to help you make the most of Zendesk!

Offering omnichannel customer service is the core of any organization’s support strategy.

The warnings say robots are coming for our jobs, but it’s more accurate to say they—AI-supported automation, that is—are taking over tasks that should be automated anyway

Feedback in business is crucial to growing and improving. It's beneficial to take a closer look at what's working and what isn't. But where do you start?

Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0.

Many factors need to be considered when determining how to staff your chat support channel.

Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.

There’s no shame in it: Sometimes, cooking is too exhausting.

The promise of technological change in the future is ratcheting up consumer expectations with businesses.