Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

Guides, research and more

The IT dilemma: Balancing data privacy and personalisation in customer experience

The IT dilemma: Balancing data privacy and personalisation in customer experience

Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.

Report: IT leaders tackle new challenges with security, AI & CX

Report: IT leaders tackle new challenges with security, AI & CX

IT leaders have been responsible for keeping systems up to date and managing security issues. With…

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
Ebook | 1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

Latest stories Page 2

Can Zendesk be used as a CRM?
Article | 6 min read

Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…

Improve Net Promoter Score with customer service software
Article | 5 min read

Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…

Customer service reports every business needs
Article | 7 min read

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…

Zendesk triggers: what you need to know
Article | 5 min read

Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example,…

How to use CRM data to create amazing customer experiences
Article | 6 min read

How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…

Top 5 CX challenges retailers are facing during the cost-of-living crisis

Top 5 CX challenges retailers are facing during the cost-of-living crisis

Many European retailers are investing in AI as a leading technology to make their customer service…

Why more financial firms are banking on AI for better CX
Article | 5 min read

Why more financial firms are banking on AI for better CX

For most people, having a bank account is second nature. It facilitates so many of the…

How AI is making more intelligent CX and service agents
Article | 4 min read

How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a…

Interacting with university staff: are students satisfied with the current state of student experience?
Ebook | 1 min read

Interacting with university staff: are students satisfied with the current state of student experience?

The state of the student experience at universities around the world has been a topic of…

State of Manufacturing CX 2023

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

How AI can help businesses hedge against uncertainty
Article | 2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra; it’s a must have. That’s why many are turning to AI – and their CX teams – to help them navigate challenging times.

Here’s why AI is the key to more empathetic customer experience
| 5 min read

Here’s why AI is the key to more empathetic customer experience

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experience at scale.

Unlock personalised service at scale with a unified customer view

Unlock personalised service at scale with a unified customer view

Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.

Gartner: 3 Ways AI Benefits Customer Service Organisations

Gartner: 3 Ways AI Benefits Customer Service Organisations

A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.

European travellers are thinking about creative ways AI can support their travel plans

European travellers are thinking about creative ways AI can support their travel plans

Humans x chatbots: How this winning combination best serves banks
Article | 5 min read

Humans x chatbots: How this winning combination best serves banks

The customer journey in banking has drastically changed in recent years. The days of visiting a…

Sustainable shopping: Why retailers must go all in on green
Article | 5 min read

Sustainable shopping: Why retailers must go all in on green

According to researchers from the National Retail Federation, half of all shoppers will pay extra for…

Turbocharge your CX with Zendesk and AWS

Turbocharge your CX with Zendesk and AWS

Learn how to deliver faster retail customer service with Zendesk on AWS.

Why manufacturers must shift gears from product to CX, powered by AI
Article | 5 min read

Why manufacturers must shift gears from product to CX, powered by AI

Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…

How the UK’s top 30 ecommerce retailers are taking online CX to the next level
Article | 7 min read

How the UK’s top 30 ecommerce retailers are taking online CX to the next level

Retailers across the UK have shown incredible flexibility and resilience when it came to investing in…