Companies that are looking for integrated solutions for managing their customer’s experience often look to products like Zendesk Duet, which includes both Zendesk Sell and Zendesk Support

ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth today? Zendesk Sell

Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.

We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine Conversations product offerings, and address changes in law

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience

We're closing out November with some great new apps

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

Despite the Black Friday phenomenon being just a few years old this side of the pond, businesses and consumers across Europe are taking advantage of Cyber Week deals like never before. While not as zealous as our US counterparts, perhaps, this sale season is now a firm fixture in the calendars of European consumers eager […]

Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience

As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush

For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and messaging—and when to use them

We’re putting a spotlight on our brand new cast of app integrations

With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive prepared and deliver a perfect sales presentation

Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?

Customers are king and in order to treat them like royalty, your customer service team needs to deliver the best experience every time