Customer Engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

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Retail in Europe: Reigniting growth after the ‘great reset’ Article

Retail in Europe: Reigniting growth after the ‘great reset’

According to the European Journal of Social Psychology it takes between 18 and 260 days to…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

Supporting mobile gamers where they are, in the apps they love Article

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Reimagining the future of retail Article

Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

Delighting customers with modern customer experiences Article

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

How we work: the employee experience reimagined Article

How we work: the employee experience reimagined

Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.

What omni-channel really means Article

What omni-channel really means

Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.

A business’s guide to customer reviews Article

A business’s guide to customer reviews

Ninety-five per cent of customers read reviews before making a purchase. Here's how to get good reviews.

Seven strategies to win back your customers’ trust after your brand’s reputation has been damaged

Seven strategies to win back your customers’ trust after your brand’s reputation has been damaged

Every company experiences a PR crisis. It's what you do afterwards that determines the effect on your business.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Five customer loyalty programme examples and how they work Article

Five customer loyalty programme examples and how they work

Loyalty programmes, if executed well and with the customer at the centre, can help you retain your existing customers and build brand loyalty

Send a message—breaking barriers between customers and brands Infographic

Send a message—breaking barriers between customers and brands

Customer-centric support fits around customers’ schedules and preferences, and it’s up to businesses to get the…