Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
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Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
Guest blog from Safwen Bouali, Founder and CEO, Onboard With the crisis of 2020 our transition…
Europe’s tech sector is now worth four times what it was five years ago as some…
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
According to the European Journal of Social Psychology it takes between 18 and 260 days to…
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity