Customer Engagement
Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
Latest stories
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5 min read
How important is customer service? Understand how it affects your business’s results
What is customer service and how important is it? Empathy, transparency and personalisation will help you win over user 4.0.
Article
11 min read
Millennials vs. Gen Z: how their customer service expectations compare
Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
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11 min read
The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
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1 min read
Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
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4 min read
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
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7 min read
How 3D visualisation can drive superior customer experiences
Guest blog from Safwen Bouali, Founder and CEO, Third Design With the crisis of 2020 our…
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5 min read
CX trends 2021 in the tech and software industries: Towards a new era of customer engagement?
Europe’s tech sector is now worth four times what it was five years ago as some…
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5 min read
What is customer engagement and how is this metric important to your company?
Find out what customer engagement is, how this metric is important, and discover three benefits of applying it in your company.
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4 min read
How to engage customers: 4 techniques to strengthen your customers' relationship with your brand
Understand what customer engagement is, the advantages of investing in such strategies and 4 techniques on how to engage customers.
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5 min read
Retail in Europe: Reigniting growth after the ‘great reset’
According to the European Journal of Social Psychology it takes between 18 and 260 days to…
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6 min read
Zendesk messaging: Customer service in a digital-first world
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
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3 min read
Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
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2 min read
Reimagining the future of retail
Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…
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5 min read
Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
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8 min read
How we work: the employee experience reimagined
Every organisation is working out the next new normal, whether that’s a return to modified office life or a long-term version of working from home. As employees' needs and expectations rise, HR leaders must reimagine the employee experience of the future – today.
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10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
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11 min read
What is omnichannel customer service? Definition, importance and strategy
Take an omnichannel approach to create seamless, reliable customer interactions.
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